Senior Partnership Manager

This role focuses on driving retail sales strategy and partner acquisition for non-Shopee drop-off orders. You will lead a team of 15 employees across retail sales and SVP training functions, managing both direct staff and external BPO partners. The position requires managing partner performance metrics, specifically Average Daily Orders (ADO), and executing initiatives to boost productivity and order volume. You will also be responsible for resolving operational bottlenecks and partner escalations to ensure a seamless network execution.

You will directly oversee a 15-person team, including 13 members in retail sales and 2 in SVP training. This involves leading full-time employees, temporary staff, and managing relationships with third-party BPO vendors. The role demands strong leadership skills to manage diverse teams and exceptional communication abilities for negotiation and relationship management. You will act as the primary point of contact for partner escalations and logistical challenges.

• Lead the overall Retail Sales strategy to exceed core business targets
• Identify, negotiate with, and recruit high-volume Seller Drop-Off Point (SDOP) partners
• Actively manage and track the performance of existing SDOP partners
• Analyze key performance metrics, specifically Average Daily Orders (ADO)
• Execute initiatives to drive partner productivity and overall order volume
• Direct a 15-headcount team across Retail Sales and SVP Training functions
• Lead 5 Full-Time Employees, 7+ Temporary staff, and 1 BPO partner
• Direct 2 Full-Time Employees dedicated to training and enablement
• Resolve operational bottlenecks, partner escalations, and logistical challenges

• Proven track record in retail sales, business development, or partner acquisition
• Experience in logistics, supply chain, or e-commerce industries
• Strong capability to track, analyze, and optimize performance metrics
• Practical approach to troubleshooting operational bottlenecks
• Demonstrated experience leading large, diverse teams
• Experience managing full-time staff, temporary contractors, and third-party BPO vendors
• Exceptional negotiation, relationship management, and team delegation skills