Contract role based in Bangkok with SPX Express, the logistics arm of Shopee, supporting partner and seller operations. The position owns escalated operational issues, conducts root-cause analysis, drives process improvements, and works cross-functionally with Operations, Product, Sales, and Customer Service teams. The role also prepares reports, tracks issue resolution outcomes, and provides management with insights based on operational data and trends. The role requires a bachelor's degree in Business Administration, Logistics, Operations Management, or a related field, plus experience in operations, seller management, logistics, or process improvement. Candidates need strong problem-solving and analytical skills, proven experience handling escalations end-to-end, and the ability to coordinate stakeholders in cross-functional, fast-paced environments.
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This role is part of the Operations team at Shopee, focusing on the end-to-end operational process from buyer search to product delivery. The position involves driving strategic initiatives across markets to achieve business impact in growth, profitability, and efficiency. The role requires defining project scope and deliverables, acting as an escalation point for problems, and supporting data analysis and competitor benchmarking. Key qualifications include strong critical thinking, project management skills, and the ability to work in a fast-paced environment.
This role involves managing vendor performance and fulfillment planning for logistics operations. Key duties include designing vendor models, controlling costs through benchmarking and negotiation, and ensuring workforce flexibility for peak campaigns. The position also requires leading a team for daily operations, monitoring vendor compliance and SLAs, and managing contracts. Additionally, the manager analyzes performance data to identify trends and improve operational efficiency.
This role involves growing the Flights business through data analysis, pricing experiments, performance marketing scaling, and strategic investment planning. The position requires a bachelor's degree in a quantitative field, strong numerical reasoning, and proficiency in Excel and SQL. The team is highly data-driven and focused on measurable marketing programs to improve customer lifetime value.
Agoda is hiring a Manager/Senior Manager, Fintech Solution in Bangkok, Thailand, within the Finance department. The role leads finance systems and process improvement, collaborating with finance teams (Pay-in, Treasury, GL) and cross-functional partners in IT, Product, and business units. Key duties include addressing operational issues in Accounts Receivable, Treasury, and GL, co-leading projects from solution design through implementation and BAU handover, and acting as a techno-functional specialist influencing business decisions. Candidates need over 10 years in finance systems and operations within tech and e-commerce, a track record as a techno-functional finance expert, strong stakeholder management, a Bachelor's degree in Business Administration, Finance, Accounting, or a related field, and basic SQL proficiency. Relocation is provided for this Bangkok-based role.
This role involves leading the Brand Report & Brand Protection team to ensure daily operations meet performance metrics and company standards. The position requires optimizing operational workflows and implementing AI tools to streamline processes. The role also serves as the main point of contact for intellectual property and regulatory matters within the Listing & Content team, collaborating with Legal and Regional Brand Partnership to handle escalations. Additionally, the position requires identifying operational gaps through data investigation, executing end-to-end projects, and synthesizing complex data into actionable insights for management.
This role focuses on managing dispute, claim, and clawback performance within SPX Express operations. The position involves identifying bottlenecks, maximizing clawback strategies, and designing mitigation strategies for network risks. The role requires analyzing processes to improve cost, quality, and lead time, and preparing reporting tools for key performance indicators. It also entails managing multiple stakeholders to align on goals and drawing up business cases for process improvements.
This role involves handling data validation and processing aligned with MSE Mapping Operations standards and SLAs. The specialist will analyze and report validation results, suggesting actionable plans to improve manual and automated workflows. Responsibilities include maintaining work standards and SOPs, collaborating with internal and external stakeholders to standardize processes, and identifying and resolving operational issues. The position supports ad-hoc projects upon request. Candidates must be self-driven, detail-oriented, and capable of working under pressure. Proficiency in MS Excel is required, while SQL skills are a plus. Fresh graduates are welcome.
The Capacity Planner operates as a specialist within the Global Service Vertical team, focusing on forecasting and operational capacity performance analysis. The role involves forecasting contact center demand, executing resource interventions, and recommending strategies to meet Service Level Agreement (SLA) targets and business objectives. The planner supports Associate Capacity Planners and collaborates with stakeholders to drive continuous improvement. Key activities include medium and short-term forecasting, shrinkage planning, and managing supply and demand levers to ensure efficient operations.
This role involves leading and contributing to strategic projects with senior stakeholders across the organization. The Manager will work with executives in commercial, product, supply, marketing, and finance to define strategy and drive key initiatives. Responsibilities include leading a team of analysts, conducting industry and competitor analysis, developing business strategies, and supporting high-quality materials for internal and external audiences. The role also involves tracking OKRs, organizing Quarterly Business Reviews (QBRs), and coaching analysts on data gathering.