Retail Associate - True Corporation

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions accurately, explaining complex products simply, and ensuring strict compliance with company standards. The position requires a proactive approach to up-selling and cross-selling to meet specific KPIs while maintaining a positive brand image.

You will manage daily store operations, including opening and closing procedures, inventory checks, and system documentation. The role involves working under pressure during peak periods and collaborating effectively with the team to achieve branch targets. Candidates must be adaptable, mobile, and willing to relocate to various branches as needed.

• Provide professional assistance to customers for inquiries, after-sales service, complaints, and urgent issues
• Explain complex telecom concepts in simple terms and resolve basic technical problems
• Recommend mobile packages, internet plans, and devices based on customer needs
• Perform up-selling and cross-selling to meet assigned KPIs and sales targets
• Maintain up-to-date knowledge of mobile plans, fiber internet, promotions, and device contracts
• Operate front-office systems for activations, price plan changes, and after-sales handling
• Verify customer documents and ensure legal compliance in contracts
• Handle payments accurately via cash, card, QR systems, or True App
• Check stock accuracy for devices, SIM cards, and accessories
• Execute daily store opening and closing procedures while ensuring equipment safety standards

• Bachelor’s degree in any field
• Good personality with clear communication skills
• Service mindset with a focus on customer satisfaction
• Ability to work shifts, weekends, and holidays
• No history of financial misconduct or fraud
• Basic English communication skills
• Highly accountable for all assigned tasks and deliverables
• Adaptability under pressure
• Strong teamwork and collaboration skills

• Experience in retail or customer service
• Proficiency in Thai and English communication
• Knowledge of mobile telecommunications products