Senior Associate, True Sphere - True Corporation

This role involves supporting the Manager in overseeing retail sales and service operations to ensure alignment with established standards and business objectives. The position requires acting as a key driver in coaching, mentoring, and developing team members through structured guidance and performance feedback. The successful candidate will collaborate closely with cross-functional teams to enhance service quality, improve customer experience, and drive overall team performance.

The responsibilities include planning and managing the end-to-end sales process within the assigned retail store, including sales execution and after-sales service. The role requires supervising and coaching team members on customer service delivery and problem resolution. Additionally, the position involves coordinating with cross-functional teams to resolve customer issues effectively and analyzing sales performance to identify improvement opportunities.

• Plan and manage the end-to-end sales process within the assigned retail store, including sales execution and after-sales service, to ensure maximum customer satisfaction and drive repeat purchases
• Monitor performance and prepare sales and service reports for management review
• Supervise, coach, and provide guidance to team members in customer service delivery, problem resolution, and documentation processes
• Drive knowledge sharing and develop a knowledge-based team to enhance service efficiency and accuracy
• Evaluate team performance and service quality through pre-audit activities and provide structured feedback
• Coordinate with cross-functional teams and relevant stakeholders to resolve customer issues effectively
• Follow up on progress, provide timely updates to customers and management, and ensure case closure within SLA
• Plan and manage product display and inventory operations, including stock arrangement and counting
• Maintain store cleanliness and ensure compliance with operational standards
• Monitor and analyze sales performance, customer behavior, and service trends to identify improvement opportunities

• Bachelor’s degree in any field
• Minimum 3 years’ experience in sales and/or customer service
• Possess strong knowledge and understanding of work processes, tools, and specialized techniques relevant to the role
• Demonstrate a solid understanding of business operations and cross-functional collaboration
• Provide on-the-job training (OJT), coaching, and support to team members, particularly new hires
• Analyze situations and select appropriate solutions to resolve issues effectively and in a timely manner
• Act as a representative of the function in coordinating with internal and external stakeholders
• Ensure effective communication, follow-up, and issue resolution

• Strong leadership and mentoring skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines