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Operations Manager

Lineman Wongnai

LINE MAN Wongnai is Thailand's leading on-demand delivery and lifestyle e-commerce platform. As part of the Merchant Digital Solutions business unit, you will design and run the operating system for businesses across Thailand. This role focuses on building a scalable field model that empowers merchants to digitize their operations. You will lead the design and scaling of installation, onboarding, and onsite after-sales support processes. The goal is to create a cost-efficient field operation that activates merchants faster and allows the sales team to focus on selling. You will own the entire field-agent network, from recruitment and onboarding to training and performance management. You will design the job-intake and dispatch systems that serve as the backbone of the network. Additionally, you will balance a hybrid delivery model between a distributed field-agent network and a core in-house team. Your work will directly impact key metrics such as installation SLA, activation rates, and first-time-right performance.

F&B Service Operation Specialist

Central Pattana

This role focuses on delivering high-quality food and beverage service across various restaurant and banquet settings. You will be responsible for ensuring customer satisfaction by meeting their specific needs and expectations. The position requires maintaining the cleanliness and readiness of kitchen equipment and wares to support smooth daily operations. Additionally, you will assist in preparing banquet locations and generating operational reports to help supervisors make informed decisions. This is a hands-on role that requires a strong service mindset and the ability to work effectively within a team environment.