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Workplace Exp Manager

CBRE

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** * Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. * Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. * Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. * Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. * Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. * Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. * Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed. * Ensure support provided by the team is efficient and consistent. * Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. * Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. * Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You’ll Need:** * Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. * Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. * Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. * Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. * In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. * Extensive organizational skills with a strong inquisitive mindset.