You will collaborate with cross-functional teams across Grab, including Country Business, Operations, Marketing, Engineering, and Product, to understand data requirements and identify key performance metrics. Your role involves delivering data-driven solutions tailored to the evolving needs of the Thailand market. You will report directly to an Analytics Manager and work onsite at the Grab office in Bangkok. You will take end-to-end ownership of medium-sized analytics projects, defining methodologies to ensure reliable, scalable, and reproducible solutions. You will contribute to analytics-wide frameworks and integrate operational and marketing workflows into established data solutions. Additionally, you will mentor junior analysts by sharing technical best practices and guiding problem-solving approaches to help them develop their analytical capabilities.

You will leverage workforce management tools to forecast contact volume and optimize staff scheduling across various campaigns and channels. Your role involves developing short-term and long-term capacity plans to ensure optimal interval-level shift coverage and meet strict service level agreements. You will work closely with the Customer Service team to align planning with broader operational goals and proactively adjust workforce plans based on dynamic volume shifts. You will monitor real-time contact queues and agent activities to ensure strict adherence to schedules and target metrics. The position requires managing contact volume, daily attendance, and break schedules, taking immediate corrective actions during volume surges or queue imbalances. You will maintain and update rosters in line with business demands, campaign spikes, and agent availability.

This role focuses on driving business growth through rigorous data analysis and strategic insights. You will analyze market trends and operational data to identify key opportunities and risks, while developing analytical models that support high-level strategic planning. The position requires close collaboration with various business units to deliver data-driven solutions that optimize performance. You will be responsible for designing and maintaining interactive dashboards and automated reports to monitor critical business KPIs. This includes ensuring timely and accurate reporting of online business performance and continuously enhancing data visibility. Acting as a trusted business partner, you will support forecasting, performance reviews, and executive presentations to guide strategic decision-making.

This role focuses on transforming customer and market data into actionable business insights to support strategic planning and decision-making. You will develop and maintain accurate databases, conduct in-depth market analysis, and prepare sales forecasts to drive business performance. The position requires translating complex data into clear recommendations and executive presentations for stakeholders. You will be responsible for monitoring sales performance and competitor movements to provide timely business outlooks. The role involves using analytical tools to identify market trends and customer opportunities, then converting these insights into effective marketing plans. You will collaborate with cross-functional teams to ensure data-driven strategies align with commercial objectives.

This role sits within the GrabFood Growth and Strategy team, serving as the engine for platform expansion and business efficiency. You will lead day-to-day coordination with cross-functional teams, including Product, Marketing, Operations, Drivers, and Merchants, to drive demand growth initiatives. The position requires a strong blend of advanced analytics, problem-solving, and project management to translate complex data into actionable business insights. You will manage budgets, design promotional strategies, and oversee the end-to-end implementation of key projects to ensure competitive positioning and achieve P&L targets. Your day-to-day responsibilities will involve crafting growth and go-to-market strategies, tracking business performance, and conducting deep-dive analyses on churn, customer segmentation, and conversion funnels. You will scope advanced statistical analyses and predictive demand modeling while building compelling presentations to influence senior stakeholders. This role demands a start-up attitude, resilience, and a result-oriented mindset to navigate complex challenges and drive sustainable growth for the superapp.

This role serves as a strategic engine for GrabFood, bridging the gap between data analysis and business execution. You will lead cross-functional initiatives to drive platform growth, focusing on user segmentation and demand generation. The position requires a blend of advanced analytics and project management to optimize promotional strategies and manage budgets effectively. You will work closely with diverse teams to implement data-driven solutions that maximize business efficiency and achieve P&L targets. Your day-to-day work involves crafting growth strategies, forecasting budget spend, and conducting deep-dive analyses on customer behavior and market trends. You will design and manage promotional structures while tracking performance metrics to identify opportunities for improvement. The role demands a proactive approach to problem-solving and the ability to influence senior stakeholders through compelling presentations and clear insights.

This role sits within the GrabFood Growth and Strategy team, serving as the engine for platform expansion and efficiency. You will lead day-to-day coordination across Product, Marketing, Operations, and Merchant teams to drive demand growth initiatives. The position requires a blend of advanced analytics, problem-solving, and project management to translate complex data into actionable business insights. You will manage budgets, design promotional structures, and forecast performance to ensure the team meets its P&L targets while maintaining a competitive market position. Your day-to-day work involves tracking business performance through churn analysis and customer segmentation. You will scope advanced statistical analyses and predictive demand modeling in collaboration with cross-functional partners. Additionally, you will build presentations to influence senior stakeholders and manage multiple projects from end to end, ensuring that strategic initiatives are implemented effectively and sustainably.

This role focuses on driving operational excellence through data-driven decision-making and process optimization. You will monitor key performance indicators and analyze complex datasets to uncover trends and risks. The position involves developing automated dashboards and reports to support strategic initiatives. Additionally, you will leverage AI tools to enhance reporting efficiency and streamline workflows. Collaboration with cross-functional teams is essential to resolve business issues and support digital transformation projects. The ideal candidate will identify operational inefficiencies and implement data-backed improvements to boost productivity.

This role focuses on transforming customer and market data into actionable business insights that support strategic planning, sales forecasting, and marketing decisions. The position involves developing market intelligence, analyzing customer and competitor trends, and delivering data-driven recommendations to improve overall business performance. Key activities include maintaining accurate customer and market databases, preparing sales forecasts, and monitoring performance metrics. The analyst will use tools like Excel, Power BI, and Tableau to conduct in-depth analyses and translate findings into marketing initiatives and executive reports. The position requires strong analytical skills and the ability to communicate insights effectively to stakeholders. It is based onsite at SCG Packaging in Bangkok and offers opportunities to influence commercial planning through rigorous data interpretation.

The Data and Automation Analyst Intern will provide data analysis and operational support for recovery and clawback activities by identifying, tracking, and analyzing lost and damaged shipments across the end-to-end logistics journey. This role involves designing, developing, and maintaining data tools, dashboards, and reporting solutions to support recovery and related business functions. The intern will drive automation initiatives through RPA, AI-powered solutions, and business intelligence platforms such as Power BI. Responsibilities include maintaining and continuously improving recovery automation systems to ensure data accuracy, system reliability, and up-to-date information while identifying process improvement opportunities to optimize operations and enhance accuracy, productivity, and turnaround time.