**About the Role** Lead regulatory and scientific affairs activities for assigned product categories (Pet Food), ensuring regulatory compliance, food safety, and market access across global markets. Provide strategic regulatory guidance, generate actionable regulatory intelligence, and support innovation and business growth through strong stakeholder engagement and science-based advocacy. **Key Responsibilities** **Regulatory Strategy & Advocacy** * Drive regulatory strategies that support innovation and business objectives. * Monitor and assess regulatory developments and business impacts. * Build and maintain relationships with regulatory authorities, industry associations, and key stakeholders. * Advocate science-based positions to facilitate product and ingredient approvals. **Regulatory Compliance & Market Access** * Ensure end-to-end regulatory compliance throughout the product lifecycle. * Lead product registrations, dossier submissions, and approval activities in target markets. * Provide regulatory guidance on formulations, ingredients, labeling, claims, and applicable regulations. * Support food safety, quality compliance, audits, and claims substantiation. * Develop and strengthen regulatory frameworks that enable innovation and business growth. **Regulatory Intelligence & Knowledge Management** * Manage regulatory databases and information systems. * Monitor emerging regulatory, food safety, and quality risks. * Translate regulatory insights into clear business recommendations and risk mitigation actions. * Promote regulatory capability building and best practices across the organization. **Qualifications** * Relevant experience in Regulatory Affairs, Scientific Affairs, Food Safety, Quality, or related fields within the food industry. * Strong understanding of global food regulations and product registration processes. * Strong regulatory leadership with the ability to align regulatory strategy with business priorities. * Deep knowledge of food regulations, food safety, compliance, and risk management. * Strong stakeholder management and influencing skills with regulators and cross-functional teams. * Ability to translate complex regulatory requirements into practical business solutions. * Proven capability to lead projects, drive collaboration, and build organizational capability. * Proficient in English. **Remark:** 1) Work location base at Thai Union’s corporate office – SM Tower, Bangkok. Direction to work location: Map 2) For any further discussion, please send you inquiry to [email protected]

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team** The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. **The Opportunity:** This role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG’s customer satisfaction strategy, tactics and service leading to ongoing customer experience improvements for Agoda’s customers in Agoda’s vibrant multilingual Customer Experience group. **In this role, you will get to:** * **Own the business:**take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working. * **Structure, Analyze and Solve Problems:** leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics. * **Lead projects:** drive end-to-end project execution, collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams. * **Act as a Subject Matter Expert (SME):** Become an SME in the respective business areas, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions. **What You’ll Need to Succeed:** * Prior experience in the airline/flight industry, including ticketing knowledge and exposure to Global Distribution Systems (GDS), is a strong plus * Direct experience managing relationships with external partners is a strong plus * Proven track record in managing complex projects with multiple stakeholders * Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision * Excellent organization capabilities, and able to operate independently * Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels * Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment * Be a team player with a collaborative mindset * Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

As a member of the Global Communications & Public Affairs team, you will work cross-functionally to help communicate with journalists and other thought leaders; devise specific communications materials and campaigns; engage in face-to-face meetings with commentators and other opinion formers; and develop print and web-based material supporting these campaigns. We're looking for great communicators who can understand complex issues and explain them in person and also via well written, simple blog posts, FAQs, video scripts and more. We help inform and educate users, advertisers, partners, opinion leaders--and our own employees--about the benefits of Google's products, our distinctive company culture/values and our approach to the big public policy issues of the day. You are quick-witted, entrepreneurial and intellectually curious. To succeed in this role, you are willing to try new things and can manage numerous projects with tight deadlines. Things happen quickly at Google, and to do great work, you need to be an enthusiastic team player who can work cross-functionally with partners across PR, Communications, Marketing, Product, and beyond.

**Position Summary** Category Management manages end-to-end product life cycle. The role requires high accountability and comprehensive experience and understanding in all aspects of ATL marketing, BTL marketing and product management skills who can oversee and implement all marketing initiatives. Job scope involves managing price and product propositions including operational excellence of pre-launching, launching and after-launching phases. **Role and Responsibilities** **Responsibilities:** * Responsible & develop and execute global plans for each product group to meet company objectives by defining strategies & product management; implementing marketing plans, promotions & media plans, budget management. Interaction with advertising agency, analysis of sales trends and others by using innovative marketing strategies to achieve sales target & raise product awareness & market share * Contribute/respond to set up Go-to-market strategy and responsible on perfect implementing the strategy by collaborating with both internal related team and Channel partners by understanding natures of consumer, product, trade and competitors. * Convert the consumer value proposition, developed by business strategy into customer and shopper value proposition at the channel and customer level * Ensure operational excellence through input into business management as well as manage marketing budget, P&L responsibility for the categories with a direct control over the annual marketing budget * Monitor and report competitor price/promotion and benchmarking analysis. * Understand channel complexity and propose appropriate sellout / promotions to increase sellout in each channel * Implements and oversees all marketing initiatives within assigned product category including launching of new products * The role needs to work closely with Trade marketing team, Retail Marketing Team and Sales Team in various channels to support go-to-market planning and execution, and identify sell-out risks and opportunities and corresponding solutions. * Performs other duties as assigned by management /direct supervisor **Leadership Responsibilities:** * Manage internal stakeholders including HQ and RHQ * Full responsibility of KPI on responsible areas that pre-aligned with top management * Manage team under supervision. * Responsible for team's performance concerning workload and work balance * Develop organization and increase people capabilities. Be a mentor to trade team members, providing direction, advice and ensuring that their professional skills are continuously growing. * Ability to build positive internal & external relationships to command all stakeholders & partners towards a common goal to grow the business. **Skills and Qualifications** * Master’s degree in Marketing, Business Administration or related fields. * Must have 8 - 10 years of management experience in all aspects of marketing, product management, trade/ channel marketing in related industries or other competitive companies (Prefer candidates from Mobile industry and/or Mobile device management, FMCG) in a fast-paced and competitive market setting. * Proven track record with high volume & reputed companies are must and experience in all aspects of developing and maintaining marketing strategies. * Comprehensive understanding of marketing to consumer markets. * Stress tolerance, drive, well-organized, challenge lover and good problem solving skill. * Creative, self-motivated with high degree of initiative and result-oriented. * Strong business management, analytical, decisive, and action-oriented. * Must possess the ability to work in a fast paced environment while possessing a sense of urgency. * Excellent command of English and Presentation skills in both Thai and English. * Computer literacy especially MS PowerPoint and advanced Excel. * Good inter-personal skills to synchronize and collaborate with other related internal & external parties. * Please visit [Samsung membership](https://account.samsung.com/membership/pp) to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click [here](https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html).

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team** The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of the customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. **The Opportunity:** This role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG’s customer satisfaction strategy, tactics and service leading to ongoing customer experience improvements for Agoda’s customers in Agoda’s vibrant multilingual Customer Experience group. **In this role, you will get to:** * **Own the business:**take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working. * **Structure, Analyze and Solve Problems:** leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics. * **Lead projects:** drive end-to-end project execution, collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams. * **Act as a Subject Matter Expert (SME):** Become an SME in the respective business areas, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions. **What You’ll Need to Succeed:** * Prior experience in the airline/flight industry, including ticketing knowledge and exposure to Global Distribution Systems (GDS), is a strong plus * Direct experience managing relationships with external partners is a strong plus * Proven track record in managing complex projects with multiple stakeholders * Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision * Excellent organization capabilities, and able to operate independently * Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels * Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment * Be a team player with a collaborative mindset * Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. THIS ROLE IS BASED IN BANGKOK, THAILAND (WITH RELOCATION PROVIDED) Location: Bangkok, Thailand (*Not open for remote work) Get to Know our Team: The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda. The Opportunity: As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be responsible and fully empowered to work with the partners on the ground. You will be supported by a team within the Supply department and work closely with other Team members within Agoda. In this Role, you’ll get to: * Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output) * Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders. * Proactively identify opportunities for growth within supply and the wider business. * Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply. * Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence. * Automate manual operational processes and present back on time savings gained through modernization of business operations What you’ll Need to Succeed: * At least 2-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BI * Advanced working knowledge and hands-on experience in SQL * Strong knowledge and hands-on experience in data visualization tools such as Tableau (preferably) * Expert domain of data analysis and data visualization tools and software such as Excel, Python (or R) * Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance). * A good understanding of statistical modelling knowledge or any machine learning technique knowledge (such as hypothesis testing, regression, logistic regression, random forest, etc.) * Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite. * Experience in conducting A/B testing experimentation * Strong experience in finding data insights and provide business recommendation to the business * A hacker’s mindset – the ability to build simple but clever and elegant solutions to new problems within significant resource, operational and time constraints through deep understanding of the business, creative problem solving, and a wide range of expertise in data, analytics, automation, programming, and prototyping. * Excellent communicator with superior written, verbal, presentation and interpersonal communication skills. * Data driven in both decision making and performance measurement. * Extreme comfort in ambiguous, fast-paced environment. * Ability to multi-task, prioritize and coordinate resources. It’s Great if you Have: * MBA or Masters in a quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance). * Program management certifications (e.g. PMI, PRINCE2) to compliment your program management experience. * Asian market experience. * Travel industry / e-commerce / tech / consulting experience.

• Collaborate with business stakeholders to identify technology enablers to grow the business • Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products • Work closely with development team to Create User Story, Epic, Story tasks including conduct agile development process with the team. • Produce and review product requirements documents and work with the UX/UI team to finalize product specification • Manage and control the completion of projects, overseeing all aspects of solution implementation from start to finish to meet agreed scope, schedule and budget • Use metrics and data visualization to report progress and support data-driven decision making • Owns the product launch, conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to business and platform product stakeholders • Provide the idea to improve products to meet customer needs (the idea must be based on the data driven) • Working with TDD QA to create test cases as a requirement. • Work closely with QA and business team to perform the UAT to make sure the highest quality of products • Analyze product usage and customer feedback to improve the product • Perform the product discovery process or job to be done to identify what customer really needs. • Create product road map and plan. • Provide data in all aspect to upper management for a decision making • Provide the project status report to upper management • Motivate and drive team to provide the highest productivities • Cooperate with all parties to make work go smoothly. • Reduce conflicts between all working parties in various departments. • Do the Risk and Mitigation plan • Present the status of the product development to Upper Management

You will drive recruitment strategies for Agoda's Technology Department, focusing on identifying high-quality technical talent globally. Acting as a subject matter expert, you will partner with senior leaders and hiring managers to deliver exceptional hiring outcomes and meet business objectives. Your role involves end-to-end management of the recruitment process, from sourcing and screening to closing, while fostering an inclusive and diverse candidate experience. You will collaborate closely with Tech Sourcers and stakeholders to align on recruitment targets and implement creative sourcing strategies. By leveraging data and market insights, you will influence hiring decisions and optimize recruitment pipelines. This position requires the ability to operate autonomously in a fast-paced environment while maintaining strong cross-functional partnerships.

You will lead the Financial Planning & Analysis (FP&A) and Commercial Finance teams for Agoda, serving as a direct report to the CFO. This strategic role involves partnering with senior leaders across the organization to provide analytical support for critical business decisions. You will be responsible for budgeting, forecasting, and managing the company's full P&L while driving growth and operational efficiency. In this leadership position, you will oversee the development of financial strategies and collaborate with cross-functional teams to understand business economics. You will lead the monthly financial review process and board content creation, integrating financial results with business performance storytelling. Additionally, you will manage internal and external stakeholders, including auditors and regulators, to ensure financial and operational adherence.

This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on: (i) automation, AI, and tooling to enhance customer and agent experience, and (ii) process optimization and CX improvements across the post‑booking customer journey. You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams. **In this Role, you’ll get to:** **Lead and Own a Portfolio of Transformational Initiatives** * Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives. * Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement. * Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams. **Drive Automation & AI driven solutions** * Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing). * Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement. * Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards. **Shape End‑to‑End Customer & Process Improvements** * Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights. * Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost. * Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points. * Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics. **Lead and Develop a High‑Performing Team** * Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities. * Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team. * Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact. * Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions. * Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes. **What you’ll Need to Succeed:** **Experience & Background** * Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields. * Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors). * Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact. * Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous. **Technical & Analytical Skills** * Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations. * Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions. * Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn) * Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus. **CX, Process, and Delivery Skills** * Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments. * Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams. * Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve. **Leadership, Communication & Ways of Working** * Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership. * Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting. * A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability. * Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback. * Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus. **What we offer** * Competitive compensation package (relocation support and visa support provided for successful overseas candidates) * Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly. * Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds. * Continuous learning and development opportunities through corporate learning programs. * Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia. **Please note that we may not be able to provide an immediate response or follow up on every application.** #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.