You will join the Customer Experience Group (CEG) Consumer team to design self-service tools that help customers resolve booking issues. Your work will focus on reducing friction and frustration in the guest experience. As a senior designer, you will lead the direction and execution of these experiences across the space you own. You will collaborate closely with product managers, engineers, researchers, and cross-functional partners to drive your segment of Agoda and deliver solutions to complex challenges. You will be responsible for running discovery phases to define product requirements and testing prototypes with users to gather feedback. You will present your work to peers and leadership both asynchronously and in person. You will actively participate in weekly design critiques, workshops, all-hands meetings, and squad meetings. Additionally, you will document your design process and decisions to ensure clarity and alignment across the team.

Join Agoda's international team in Bangkok to lead localization efforts for Korean-speaking markets. You will oversee the quality of translated content across all customer-facing channels, ensuring accuracy and cultural relevance. This role involves managing translation vendors, maintaining localization assets, and collaborating with internal teams to meet strict deadlines. You will also play a key role in improving AI prompt engineering to enhance translation output and drive user engagement. As a Language Expert, you will provide critical linguistic guidance and support research initiatives to optimize content performance. You will lead arbitration reviews to maintain high quality standards and mentor other team members. This is an opportunity to work in a dynamic environment while making a significant impact on the global user experience for Korean travelers.