This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions accurately, explaining complex products simply, and ensuring strict compliance with company standards. The position requires a proactive approach to up-selling and cross-selling to meet specific KPIs while maintaining a positive brand image. You will manage daily store operations, including opening and closing procedures, inventory checks, and system documentation. The role involves working under pressure during peak periods and collaborating effectively with the team to achieve branch targets. Candidates must be adaptable, mobile, and willing to relocate to various branches as needed.

This role focuses on promoting operational efficiency within the True Sphere environment to meet defined targets, ensuring high service quality and customer satisfaction. The position involves providing friendly and efficient service for various functions, including payments, inquiries, and account setup. Additionally, the role entails managing basic food and beverage services and collaborating with team members to achieve sales goals. Key responsibilities include serving customers at the co-working space, providing information about True Sphere services and True Block Card benefits, and working effectively within a team to maintain product knowledge. The role requires managing daily operations, including finance, inventory, and system management, while preventing fraud to protect company interests. You will also be responsible for recommending products, offering advice, and promoting sales of True products and solutions. The position requires handling after-sales service by efficiently managing financial and inventory systems. You will receive customer complaints, resolve issues, and provide necessary information to ensure customer satisfaction. This involves coordinating with relevant departments to address problems promptly and maintaining a professional demeanor and attitude throughout the service process.

This role focuses on selling cement and building materials products to achieve specific sales targets. You will be responsible for planning customer visits, managing relationships, and presenting products that meet client needs. The position requires managing sales activities in the assigned area to ensure targets and KPIs are met. You will also identify new customer opportunities and gather market data to support sales strategies. Coordination with related departments is essential to support sales operations and customer service.

This role focuses on optimizing customer service operations through advanced chatbot automation and system management. You will lead cross-functional initiatives to enhance the customer experience and ensure smooth daily operations across the platform. The position requires strong analytical skills to monitor performance metrics and drive continuous process improvements within a fast-paced environment. You will be responsible for coordinating complex projects involving internal and external stakeholders while maintaining clear communication channels. Your work will directly impact operational efficiency by identifying root causes of issues and implementing scalable solutions. This is an opportunity to work at a high-growth technology company where your contributions will shape the future of customer support.

You will take ownership of channel performance and lead a team of agents and staff dedicated to ensuring a flawless customer experience for Shopee. Your scope involves driving and monitoring daily KPIs that reflect customer satisfaction, working closely with internal and BPO partners, coordinating with other teams, and identifying key barriers and drivers of your channel's performance. You will initiate and execute strategic improvements to enhance service delivery and operational efficiency. The Frontline Lead (Voice/Non-voice) will directly own channel performance and lead a team of agents to ensure a flawless experience for Shopee customers. You are responsible for daily monitoring and driving crucial customer experience KPIs, including Service Level Agreements (SLAs), Productivity, Customer Satisfaction (CSAT), Resolution Time, and Quality Assurance (QA). You will spearhead data-driven process improvements and end-to-end projects, such as revamping Standard Operating Procedures (SOPs) and implementing system automation, while collaborating with in-house teams and BPO partners. Leadership and management responsibilities include managing, coaching, and developing team members to reach their maximum potential. You will prepare performance reports for high-level management and foster a positive work environment. The role requires a service-oriented mindset with the ability to handle customer complaints and inquiries effectively.

The Operations team at Shopee manages the end-to-end customer journey, from product search to delivery. This role involves leading a customer service team within the FBS (Financial Business Solutions) division to ensure high-quality support and operational excellence. You will be responsible for driving team performance, managing daily workflows, and ensuring agents adhere to technical and service protocols. The position requires a hands-on approach to coaching, training, and performance monitoring to maintain service standards and meet business commitments. As a Team Lead, you will own the team's KPIs and conduct root cause analysis when performance fluctuates. You will ensure smooth collaboration with sellers by managing notifications and escalations effectively. The role demands strong leadership skills to mentor a team of agents and foster a service-oriented culture. You will also oversee the implementation of daily processes to guarantee service levels are consistently met.

This role focuses on managing daily store operations and driving sales performance within a specific area of responsibility. You will be responsible for executing store activities that directly support gross sales targets. The position requires direct customer interaction to sell products and provide expert advice, ensuring customer satisfaction and meeting organizational goals. You will also handle payment services and perform other assigned operational tasks to maintain smooth store functioning.

This role involves providing exceptional service to customers at a high-traffic property management facility. You will serve as the first point of contact for visitors and residents, ensuring a welcoming and efficient experience. The position requires a friendly demeanor and the ability to handle inquiries professionally in a fast-paced environment. You will be responsible for managing front-desk operations, including answering phones, directing visitors, and assisting with general inquiries. The role focuses on maintaining a positive image of the property while ensuring all operational procedures are followed accurately. This is an excellent opportunity for individuals looking to gain experience in customer service within a corporate setting.

This role focuses on managing daily store operations and driving sales performance within a specific area of responsibility. You will be responsible for executing store activities that support gross sales targets and ensuring smooth daily operations. The position requires direct interaction with customers to recommend products and provide expert advice, ensuring their needs are met while contributing to the store's overall revenue goals. Additionally, you will handle payment services and other operational tasks to maintain a high standard of customer service and store efficiency.

This role focuses on managing daily store operations and driving sales performance within a specific area of responsibility. You will be responsible for executing store activities that directly contribute to gross sales targets. The position involves direct customer interaction to recommend products and provide expert advice, ensuring customer satisfaction and meeting organizational sales goals. Additionally, you will handle payment services and perform other assigned operational tasks to maintain smooth store functioning.