This role focuses on leading the Customer Relations department to ensure efficient operations and high customer satisfaction. You will drive a customer-centric culture by coaching the team and optimizing service standards. The position involves managing the exchange and return processes while building strong relationships with customers to support sales growth. You will also coordinate with various store functions to resolve recurring issues and improve the overall shopping experience. You will be responsible for planning workforce schedules to ensure the right number of staff are available to serve customers effectively. The role requires you to assist customers with transport and assembly services while maintaining a high level of service. You will support your team in handling customer inquiries and ensuring they understand their contribution to the store's success. Ultimately, you will inspire your team to deliver exceptional service that encourages customers to return.

Deloitte is seeking a Manager to lead digital transformation projects for supply chain management in Southeast Asia. This role involves working with Japanese clients to optimize their supply chains across diverse markets, including Thailand, Malaysia, Indonesia, and the Philippines. You will lead mixed teams of local and Japanese staff to deliver end-to-end solutions ranging from strategic planning to on-the-ground implementation. The position requires a comprehensive understanding of supply chain functions, including demand planning, procurement, logistics, and manufacturing, with a focus on digitalization and operational restructuring. As a Manager, you will be responsible for securing new business opportunities through proposal activities and managing the full project lifecycle. You will act as a strategic advisor to senior executives, discussing broader business issues while leveraging supply chain expertise as a foundation. The role offers significant opportunities for rapid professional growth compared to other regions, supported by Deloitte's dedicated SCM department which has achieved nearly 10-fold growth over the past five years.

This role involves overseeing all marketing activities and initiatives for a specific branch location. You will be responsible for creating and executing events and campaigns designed to drive shopper traffic and enhance the customer experience. The position requires close collaboration with tenants and partners to develop strategic marketing directions and business plans that align with organizational objectives and support sales growth. You will manage the branch's branding, image, and public relations efforts to ensure consistent messaging and a strong reputation. Additionally, you will develop solutions to generate sales opportunities for retail tenants and coordinate sponsorship acquisition. This role is ideal for a strategic thinker who can optimize long-term success through effective marketing communication and relationship management.

This role focuses on developing and executing acquisition strategies to drive sustainable growth for Fulfillment by Shopee (FBS) sellers. You will build a strong pipeline of prospective sellers through market analysis, strategic partnerships, and targeted outreach. The position requires owning the end-to-end seller acquisition funnel, from lead generation and engagement to onboarding and activation. You will monitor acquisition performance, identify growth opportunities, and optimize conversion across the entire funnel. Collaboration with Commercial, Category Management, Marketing, Product, and Operations teams is essential to improve seller acquisition effectiveness and enhance the onboarding experience. You will be responsible for identifying untapped seller segments and expansion opportunities to accelerate FBS adoption. This involves leveraging strong analytical skills to use data for commercial decision-making and driving business growth. The role demands excellent project management and stakeholder management capabilities to navigate a fast-paced, cross-functional environment. Strong communication, negotiation, and presentation skills are required to influence key stakeholders and drive results.

You will lead the incubation strategy for newly acquired FBS sellers, ensuring a smooth transition from onboarding to sustainable business growth. You will design and execute structured seller incubation programs to accelerate seller activation, operational readiness, and marketplace success. You will drive the adoption of Fulfillment by Shopee services by educating sellers on best practices and platform capabilities. You will monitor seller performance throughout the incubation period to identify risks and opportunities for improvement. You will partner with Category Management, Commercial, Operations, Product, Marketing, and Customer Experience teams to resolve seller challenges and improve the end-to-end seller journey. You will analyze seller performance metrics and customer insights to develop targeted growth initiatives. You will identify operational bottlenecks and lead cross-functional improvement projects to enhance onboarding efficiency and scalability. You will develop data-driven dashboards and performance reporting to track incubation outcomes and provide actionable business recommendations. You will build playbooks, training materials, and standard operating procedures to standardize seller onboarding and incubation processes. You will mentor and coach team members while fostering a culture of continuous improvement and operational excellence.

This role involves planning and implementing effective tax strategies to minimize liabilities under Thai tax laws, including cross-border transactions. You will manage tax risks for Thailand entities, oversee VAT, withholding tax, and corporate income tax compliance, and ensure accurate forecasting of effective tax rates. The position requires acting as a key business partner to operational teams, providing trusted tax advice, and leading tax-driven business initiatives at both local and regional levels. You will also be responsible for managing relationships with external tax advisors, handling tax audits, and ensuring timely submission of all direct and indirect tax returns. You will lead and coordinate tax-driven business initiatives, monitor the impact of new tax legislation such as the OECD Pillar Two framework, and support special projects like e-Tax Invoice implementation and tax restructuring. The role involves reviewing tax implications in contracts, managing permanent establishment risks, and researching Thai tax treaties to maximize benefits. You will also establish and enhance systems for effective tax risk management and provide ongoing support to the HQ tax function on cross-border matters.

You will lead and manage security operations to ensure the safety and integrity of DHL's global logistics network. This role involves developing and implementing comprehensive security strategies that align with international standards and regulatory requirements. You will oversee risk management processes, conduct security assessments, and coordinate with internal and external stakeholders to mitigate potential threats. The position requires a proactive approach to identifying vulnerabilities and ensuring the protection of assets, personnel, and information across all operational sites. As a Security Manager, you will be responsible for training and mentoring security teams to maintain high operational standards. You will analyze security data and trends to inform decision-making and drive continuous improvement in security protocols. The role demands strong leadership skills to manage cross-functional teams and collaborate with law enforcement agencies when necessary. Your expertise will be crucial in maintaining DHL's reputation as a secure and reliable logistics provider in a complex global environment.

This position involves supporting data management and analysis functions within the organization. The role focuses on ensuring data integrity and supporting decision-making processes through accurate data handling. You will work closely with various teams to understand data requirements and implement effective solutions. The role requires attention to detail and the ability to work in a fast-paced environment. You will be responsible for assisting in the collection, processing, and reporting of data. This includes maintaining data quality standards and supporting the development of data-driven strategies. The position offers an opportunity to gain hands-on experience in data operations and contribute to the efficiency of business processes.

This role focuses on acquiring and onboarding new Order Management System (OMS) partners to expand the business network. You will build and maintain strong, long-term relationships with partners at all levels to ensure mutual success. The position requires close collaboration with internal teams across operations, commercial, and marketing to ensure smooth project execution and delivery. You will be responsible for preparing monthly performance reports, presentations, and pitch decks to engage partners and secure business opportunities. Additionally, you will monitor key performance metrics such as Average Deal Orders (ADO) to ensure partners meet their targets. The role demands a proactive approach to negotiation and problem-solving to drive partnership growth.

The Import Export Officer manages international shipments and ensures compliance with customs regulations at DHL. This role involves coordinating with internal teams and external partners to facilitate smooth cross-border logistics operations. Key duties include preparing and reviewing export and import documentation while maintaining accurate records. The position requires monitoring regulatory changes and implementing procedures to minimize delays and costs. This role supports DHL's global supply chain network by ensuring timely clearance and delivery of goods across Thailand and international routes.