Collections Supervisor

LINE MAN Wongnai is Thailand's leading on-demand delivery and lifestyle e-commerce platform. We are seeking a Collections Supervisor to lead our recovery efforts and ensure financial stability. You will manage both in-house and external vendor teams, setting KPIs and monitoring performance to meet aggressive collection targets. This role requires strategic lead allocation, regular coaching, and handling escalated cases to maintain high recovery rates.

You will oversee the management of delinquent accounts, ensuring strict compliance with company policies and legal requirements. The ideal candidate will proactively identify process improvements and collaborate with cross-functional teams to streamline operations. This is a critical role in our finance department, requiring strong leadership and a results-oriented approach.

• Manage and supervise collection agent teams, including in-house and external vendor staff
• Set, monitor, and evaluate team and individual KPIs to achieve collection targets
• Strategically allocate delinquent leads and accounts to maximize recovery rates
• Provide regular coaching, training, and constructive feedback to improve negotiation skills
• Monitor call quality and interactions to ensure professional standards and compliance
• Manage multiple delinquent accounts and track outstanding debts
• Conduct collection performance reports and provide guidance for difficult calls
• Handle escalated cases and collaborate with relevant departments
• Update OA portfolio and align with project requirements
• Proactively identify and propose process improvements

• Bachelor’s degree or higher in Finance, Accounting, Business Management, or related field
• At least 3 years of experience in accounts receivable, debt collection, or customer service
• Proficient in MS Office, specifically Excel and Google Sheets
• Strong interpersonal, communication, and negotiation skills
• Ability to work effectively in a fast-paced and dynamic environment
• Self-motivated, committed, and result-oriented with a problem-solving mindset
• Strong sense of confidentiality and integrity