Store Sales and Operations Team Leader

This role focuses on overseeing daily store operations to ensure smooth sales processes and customer satisfaction. You will manage inventory, organize product displays, and handle payment services to maintain high operational standards. The position requires strong leadership skills to guide sales and operations staff, ensuring they are well-prepared for their shifts and perform effectively. Additionally, you will analyze customer data to build lasting relationships and support the store's gross sales targets.

You will be responsible for controlling product sales by providing expert advice on technical items and managing the return process. Your role involves planning staff schedules to align with business plans and monitoring inventory levels to prevent loss. You will also handle customer inquiries regarding payments and ensure all documentation is accurate. This position is ideal for a detail-oriented professional who can balance operational efficiency with excellent customer service.

• Control overall store operations including shelf organization, price tags, and delivery or return documentation to ensure alignment with standards
• Directly control product sales by providing expert advice and recommendations for technical and specific products to increase sales volume
• Plan and manage staff shifts to ensure the sales and operations team is appropriately prepared to support business plans
• Control payment services to support store operations and satisfy customer needs
• Manage, examine, and organize inventory in both front and back areas to prepare for sale and prevent loss
• Control and analyze customer information to build, maintain, and develop customer relationships
• Mentor and advise sales and operations staff to ensure effective performance and prepare them for promotion

• Bachelor’s Degree in a related field
• Minimum of 1-3 years of responsible experience in a related field
• Minimum of 0-3 years of team management experience
• Possess good personality and professional demeanor
• Demonstrate a service-oriented mindset with good manners
• Exhibit strong communication skills
• Be responsible, enthusiastic, and proactive