Position overviewPosted 1 month ago
Associate, Merchant Operations & Assortment Strategy
Grab →Full-time1-2 years
Bangkok, Thailand
Compensation
THB 45,000 - THB 75,000
THB / month
Estimated range. Confirm compensation with the employer.
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Listing record updated: August 18, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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About the position
We are seeking a data-driven and execution-focused Associate to join our Merchant Strategy & Operations team. This role sits at the intersection of commercial growth and operational excellence, serving as the central owner of key merchant app features. You will drive category assortment scaling and lead critical regional initiatives to maximize sales growth and platform selection. The position requires a builder's mentality with a sharp eye for operational efficiency and the ability to streamline processes across local teams.
You will be responsible for optimizing merchant tool adoption and feature rollouts through close collaboration with Product and Tech teams. Additionally, you will actively track and build dashboards for key performance indicators, including SKU health, campaign ROI, and tool adoption rates, to provide actionable insights to leadership. This is an opportunity to work within Southeast Asia's leading superapp and impact millions of micro-entrepreneurs.
Responsibilities
- Act as the business owner for key merchant app features and optimize the overall merchant digital experience
- Drive and monitor category-specific assortment growth and merchant deal penetration to maximize user conversion
- Streamline processes across local teams to minimize duplicated efforts and standardize best practices regionally
- Actively track and build dashboards for key performance indicators including SKUs, campaign ROI, and tool adoption rates
Requirements
- 1-2 years of experience in Sales Operations, Merchant Operations, Growth Operations, or Management Consulting within E-commerce, Q-commerce, or Ride-Hailing industries
- Strong proficiency in data analysis with a must-have in Excel or Google Sheets
- Proven track record of managing cross-functional regional projects and stakeholders
- A builder's mentality with a sharp eye for operational efficiency, scalability, and eliminating waste
Nice to have
- Knowledge of SQL or Tableau for advanced data analysis
- Experience in the logistics or food delivery sectors
- Strong project management and stakeholder management skills
Hiring Process
1. Apply
2. Getting to know you (video or phone interview)
3. Testing and/or technical competency interview
4. Culture match interview
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