Bangkok, Thailand
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Listing record updated: November 7, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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Agoda is offering a 10-week summer internship (24 May – 30 July 2027) within the Customer Experience Group's Global Service Vertical team in Bangkok. The intern will support operational improvement initiatives, analyze data and processes, coordinate with cross-functional stakeholders, and help track project progress against KPIs such as quality, productivity, cost efficiency, and partner satisfaction. The role is non-technical but uses analytical and visualization tools to generate insights. Candidates must be currently enrolled in a bachelor's program or higher, hold working rights in Thailand, and be fluent in English; familiarity with SQL, Metabase, ThoughtSpot, or Tableau is advantageous.
Support initiatives focused on improving operational KPIs including quality of service, partner satisfaction, productivity, cost efficiency, and process effectiveness
Analyze operational data, business processes, customer or partner insights, and performance trends to identify issues and support data-driven recommendations
Maintain alignment between project teams and stakeholders by tracking objectives, responsibilities, timelines, dependencies, risks, and decisions
Support the review, design, and improvement of operational processes, workflows, and service delivery models to improve efficiency and quality
Use tools such as SQL, Metabase, ThoughtSpot, Tableau, or spreadsheets to conduct analysis and communicate insights
Currently enrolled in a bachelor's program or higher and will hold student status until the end of the internship
Must have working rights in Thailand
Combination of structured problem-solving, analytical thinking, stakeholder management, communication, and project coordination skills
Familiarity with SQL, Metabase, ThoughtSpot, Tableau, or similar platforms is advantageous
Fluent in English both spoken and written; ability to work in a fast-paced, multicultural environment
Technical skills and familiarity with SQL, Metabase, ThoughtSpot, Tableau, or similar platforms
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