This Operations role focuses on end-to-end operational processes, analyzing KPIs, and conducting root cause analysis. The position involves supporting manpower planning using models and forecasts to meet operational targets. The team monitors fulfillment rates and prepares productivity reports to improve planning accuracy. Additionally, the role supports the planning and control of warehouse resources like pallets and MHE to ensure readiness for campaigns.

This role manages day-to-day manpower operations for assigned facilities, ensuring timely deployment according to plans. The position involves coordinating with Operations teams and manpower vendors to manage daily requirements, resolve gaps, and support the rollout of processes and initiatives. Key duties include monitoring fulfillment, communicating requirements to vendors, identifying execution issues, and supporting process improvements to enhance efficiency.

This role is part of the Operations team at Shopee, which manages the end-to-end operational process from buyer search to product delivery. The Planning & Control Tower position focuses on analyzing and monitoring operational KPIs across the region. The role involves supporting manpower planning using models and volume forecasts to meet targets, monitoring fulfillment rates, and preparing productivity reports. It also includes coordinating with relevant teams to ensure workforce availability and supporting the planning and control of warehouse resources like pallets and MHE to ensure readiness for campaigns.

This role focuses on leading end-to-end project planning for new initiatives, with a primary emphasis on manpower planning automation projects. You will translate operational requirements into structured project plans, timelines, and resource plans while analyzing current processes to identify opportunities for automation and digitalization. The position involves identifying risks and system impacts to develop mitigation plans and driving the implementation of automated solutions, including system rollout and process redesign. The Operations team at Shopee covers the entire operational end-to-end process, from when a buyer searches for a product to the moment they receive it. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when performance fluctuates. This role requires strong collaboration with various operational units to ensure smooth transitions and effective change management.