This role focuses on workforce fulfillment metrics. The Data Analyst will maintain and enhance performance dashboards to provide actionable insights. Responsibilities include managing and improving databases to ensure data integrity and scalability. The position requires analyzing workforce data to identify trends and support decision-making for operational improvements.
This role involves managing security operations within Shopee warehouses to ensure the safety of assets and personnel. The position requires developing and implementing security policies, monitoring risks, and leading the security team. Key duties include coordinating with law enforcement, managing facility infrastructure like CCTV, and enforcing security protocols. The role also entails summarizing monthly KPIs and managing security manpower during campaigns and standard business operations. The candidate must possess strong risk assessment capabilities and experience in logistics or e-commerce.
This role involves overseeing and managing outbound sort and dispatch processes to ensure efficiency and meet Service Level Agreements (SLAs). The position requires optimizing manpower planning to align with cycle times and hourly volume, while continuously improving staff Key Performance Indicators (KPIs) on productivity, accuracy, and service level. The lead will act as a leader for the operational team, using daily performance reports to monitor and manage staff, coach team members, and drive a culture of excellence. Responsibilities include handling backlog chasing, working with internal and external functions to manage pushed-out parcels, and reporting operational concerns to management. The role demands a history of excellence in team development and performance management.
This role involves leading strategic initiatives and projects to improve buyer experience, focusing on SPX delivery performance and after-delivery services. The position requires monitoring buyer experience health, analyzing Net Promoter Scores (NPS), and providing data-driven insights to stakeholders. The candidate will manage cross-functional PMO activities and lead a mid-sized team to ensure operational compliance and delivery excellence.
This role focuses on project planning and execution for network improvement initiatives. The position involves leading project kickoff meetings, establishing governance structures, and defining team roles. Responsibilities include analyzing operations functions like transportation routes and productivity, and collaborating with cross-functional teams such as operations and BI to align projects with business objectives. The role requires providing regular updates on progress, KPIs, and risks.
This role focuses on managing the outbound process to ensure continuous creative improvement and monitor productivity. The manager is responsible for WMS system operations, including order receiving, accuracy, and on-time operation. They must create work plans, schedules, and reports, and manage cross-departmental communication to resolve issues. The position requires planning work schedules, assigning duties, and resolving personnel problems to maintain effective performance.
This role involves managing sourcing and procurement activities for logistics operational equipment, warehouse setup, facility services, consumables, and operational support categories. The position requires executing end-to-end procurement workflows, including sourcing, quotation comparison, commercial negotiation, vendor onboarding, purchase request processing, and payment coordination. The role also entails maintaining vendor relationships, analyzing sourcing data and pricing trends, and collaborating with regional and local stakeholders on procurement governance and sourcing strategies.
Lazada is hiring a Retail Supply Chain Operations Manager based in Bangkok to build and sustain a reliable supply base supporting Retail growth. The role leads end-to-end procurement from purchase orders through inbound, storage, and outbound fulfillment, manages supplier performance, and drives reverse logistics including return-to-supplier, scrap/write-off, and re-inbound activities to reduce obsolescence and fulfillment costs. The manager supports commercial strategy, advises on supply chain contractual terms, partners with logistics and warehouse teams, standardizes local supply chain processes and metrics, and leads cross-functional projects. Candidates need a bachelor's degree in Supply Chain or Industrial Engineering, at least 6 years of relevant experience, and fluency in Thai and English.
This role involves handling inbound seller inquiries regarding logistics issues such as pickup failures, delivery delays, returns, and lost or damaged parcels. The position requires communicating professionally with sellers using approved templates and ensuring inquiries are handled within assigned SLAs. Responsibilities include performing standard checks on shipment tracking and system data, applying existing SOPs to determine resolutions, and coordinating with internal Operations and Logistics partners for follow-up. The role also entails identifying cases requiring escalation, following up on escalated cases, and ensuring all cases are properly categorized and recorded.
The Warehouse Supervisor manages daily operations for Raw Material, Packaging Material, and Finished Goods logistics. Responsibilities include leading receiving, storage, picking, and material issuance to ensure uninterrupted production supply. The role requires enforcing safety policies, maintaining inventory accuracy through cycle counting and SAP systems, and leading team development and continuous improvement initiatives. Candidates must have a Bachelor's degree in a relevant field, 5+ years of warehouse operations experience, and 2+ years in a supervisory role. Proficiency in SAP, Microsoft Excel, and knowledge of FIFO, FEFO, and Lean principles are required.
