We are seeking a proactive Hybrid Support & Development Engineer to manage and enhance our Enterprise Architecture (EA) Application Portfolio. This role focuses on the internal application ecosystem, specifically ServiceNow Appport and App 360, hosted on Google Cloud Platform (GCP). You will combine application support, software development, and proactive problem-solving to ensure platform stability and continuously improve internal solutions. You will act as the functional and technical support lead for ServiceNow Appport and App 360 platforms. Your day-to-day responsibilities include troubleshooting application issues, analyzing root causes, and coordinating with technical specialists to drive resolutions. You will also manage Service Requests (SRs) and collaborate closely with internal teams such as Infrastructure and Security to ensure seamless operations.

You will be responsible for designing, developing, and maintaining scalable web applications that support our business operations. This role involves collaborating with cross-functional teams to deliver high-quality software solutions. You will work on various projects that enhance user experience and drive digital transformation within the organization. The position requires a proactive approach to problem-solving and a commitment to writing clean, efficient code. Your day-to-day work will include participating in the full software development lifecycle, from requirements gathering to deployment and maintenance. You will have the opportunity to work with modern technologies and contribute to architectural decisions that impact the system's performance and reliability. We value innovation and encourage team members to share ideas and best practices.

This role serves as the primary point of contact for merchants, handling inquiries and resolving technical issues with a focus on efficiency and accuracy. You will manage the end-to-end merchant onboarding process, including staff account setup and regulatory compliance checks. The position involves collaborating with cross-functional teams such as Business Development, Marketing, and Compliance to enhance the merchant experience. Additionally, you will analyze data trends to prepare reports and work closely with Risk Management to maintain KYM guidelines and conduct periodic risk assessments.

You will be responsible for designing, developing, and maintaining scalable web applications and services. The role involves collaborating with cross-functional teams to deliver high-quality software solutions that meet business requirements. You will participate in the entire software development lifecycle, from requirements gathering and design to implementation, testing, and deployment. This position offers an opportunity to work on innovative projects within a dynamic and supportive environment.

You will be responsible for developing, enhancing, and maintaining modern web applications using React, JavaScript, HTML, and CSS. The role involves building responsive and reusable frontend components while integrating with RESTful APIs and backend services. You will collaborate closely with UX/UI Designers, Backend Developers, QA Engineers, and DevOps teams to deliver high-quality software that supports business growth and digital transformation. You will participate in the full software development lifecycle, including application deployment using Docker, Kubernetes, CI/CD pipelines, and OpenShift environments. The position requires troubleshooting production issues, contributing to technical documentation, and exploring AI technologies to improve engineering productivity. You will work in a collaborative Agile environment focused on operational excellence and continuous improvement.

This role focuses on optimizing customer service operations through advanced chatbot automation and system management. You will lead cross-functional initiatives to enhance the customer experience and ensure smooth daily operations across the platform. The position requires strong analytical skills to monitor performance metrics and drive continuous process improvements within a fast-paced environment. You will be responsible for coordinating complex projects involving internal and external stakeholders while maintaining clear communication channels. Your work will directly impact operational efficiency by identifying root causes of issues and implementing scalable solutions. This is an opportunity to work at a high-growth technology company where your contributions will shape the future of customer support.