Operational Excellence Coordinator/Senior Coordinator (10-month contract) (Bangkok-Based, No Visa Provided)

This 10-month contract role sits within Agoda's Strategic Partnerships team in Bangkok and focuses on addressing payment discrepancies between Agoda and its partners. The coordinator investigates and resolves payment disputes, works with partners to find mutually agreeable solutions, and uses insights from past disputes to streamline payment processes and reduce future issues. Daily responsibilities include consistent partner support and cross-department collaboration.

The role is open to recent graduates and entry-level candidates. Required qualifications include fluent English, strong attention to detail, problem-solving skills, organizational ability, teamwork, and basic Excel proficiency. A bachelor's degree in Business, Finance, Statistics, Economics or equivalent, plus Microsoft Office, numerical/analytical skills, and SQL/database experience are listed as advantageous.

Investigate and resolve payment disputes between Agoda and partners

Work closely with partners to address payment issues and find mutually agreeable solutions

Extract insights from dispute resolutions to streamline payment processes and reduce future disputes

Deliver consistent partner support daily using communication and problem-resolution abilities

Collaborate with team members across various departments

Fluent command of the English language

Open to candidates seeking their first professional role, especially recent graduates

Strong attention to detail with excellent problem-solving skills

Good organizational abilities and capacity to work effectively in a team setting

Proficiency in basic Excel functionality

Standard application form with screening questions; candidates should review Agoda's Hiring Process Guidelines before interview