Sales Operations Manager

This role serves as the operational backbone for the Merchant Digital Solutions business unit, focusing on building and running the systems that drive the sales team's performance. You will bridge the gap between sales strategy and daily execution by owning the CRM, data integrity, and standard operating procedures that enable the sales force to operate efficiently. The position requires a strategic thinker who can turn complex data into actionable insights and design workflows that remove friction for sales representatives.

You will be responsible for maintaining Salesforce as the single source of truth, ensuring pipeline hygiene, and defining funnel-stage definitions. Additionally, you will lead the operational rhythm by coordinating pipeline reviews and forecast calls, while acting as the central point of contact for cross-functional initiatives involving Product, Marketing, and Finance. This role is ideal for a professional who thrives in a fast-paced environment and enjoys solving complex operational challenges.

• Own the Sales Engine by managing Salesforce as the single source of truth and ensuring pipeline hygiene.
• Turn Data into Decisions by building sales dashboards and tracking key performance metrics like conversion rates.
• Design the Way of Work by defining standard sales processes and implementing AI tools to improve productivity.
• Set the Rhythm of the Business by coordinating pipeline reviews, forecast calls, and enablement rollouts.
• Connect the Dots by aligning Sales, Product, Marketing, and Finance on strategic initiatives and commission mechanics.

• 4–7 years of experience in Sales Operations, Revenue Operations, Business Operations, or Management Consulting.
• Hands-on ownership of a CRM system, with Salesforce experience being a strong plus.
• Proficiency in advanced analytics tools including SQL, Excel, and BI platforms like Looker or Tableau.
• Strong project management skills with experience in quota planning and commission design.
• Excellent stakeholder management and communication skills in both Thai and English.