LINE MAN Wongnai is Thailand's leading on-demand delivery and lifestyle e-commerce platform. As part of the Merchant Digital Solutions business unit, you will design and run the operating system for businesses across Thailand. This role focuses on building a scalable field model that empowers merchants to digitize their operations. You will lead the design and scaling of installation, onboarding, and onsite after-sales support processes. The goal is to create a cost-efficient field operation that activates merchants faster and allows the sales team to focus on selling. You will own the entire field-agent network, from recruitment and onboarding to training and performance management. You will design the job-intake and dispatch systems that serve as the backbone of the network. Additionally, you will balance a hybrid delivery model between a distributed field-agent network and a core in-house team. Your work will directly impact key metrics such as installation SLA, activation rates, and first-time-right performance.

This role involves overseeing and coordinating field service activities for Marketing Equipment Management (MEM) across internal and external stakeholders. You will be responsible for managing vendor relationships to ensure alignment with organizational objectives and customer expectations. The position requires close collaboration with the sales team and distribution center teams to prepare equipment and spare parts while maintaining strict adherence to safety and quality regulations. You will also be tasked with tracking vendor performance, controlling inventory accuracy against SAP systems, and ensuring cost-effective usage of spare parts in the field. You will report directly to the Senior MEM Execution Manager and serve as the point of contact for safety management within the department. The role demands a proactive approach to problem-solving and a service-oriented mindset to support both internal teams and external partners. You will ensure all operational activities comply with standard operating procedures (SOPs) and implement necessary action plans to address performance gaps. This is a key operational position that bridges the gap between technical service delivery and business goals.

This role involves managing and coordinating field service activities for internal and external stakeholders within a specific responsibility area. You will oversee the performance and development of MEM vendors to ensure alignment with organizational objectives and customer expectations. The position requires close collaboration with the sales team and vendor partners using the GEMBA process to monitor performance and implement necessary action plans. You will also be responsible for inventory management in field services, ensuring accuracy against SAP systems and coordinating closely with the Distribution Center team to prepare equipment and spare parts. Additionally, you must ensure reasonable spare part usage and strict adherence to safety and quality regulations while reporting to the Senior MEM Execution Manager and the MEM Safety Manager.