This role focuses on the comprehensive management of marketing communications operations, including the execution of promotional campaigns, public relations initiatives, and corporate branding efforts. The primary objective is to effectively communicate product and service information to the target market through diverse channels such as trade exhibitions, physical signage, television and radio advertising, and social media platforms. The position requires a strategic approach to aligning communication activities with broader sales and marketing objectives. The professional will be responsible for the end-to-end lifecycle of marketing materials, from initial research and content creation to design and editing. This involves producing high-quality assets such as scripts, advertising copy, brochures, catalogues, and information booklets to support operational efficiency. Additionally, the role requires active participation in industry events, including seminars and trade shows, to engage directly with customers and promote the company's offerings.

This role focuses on store sales and operations within a major retail environment. You will be responsible for assisting customers with their shopping needs and ensuring a positive in-store experience. The position involves supporting daily store functions and maintaining high standards of customer service. You will work closely with the store team to achieve sales targets and operational goals. As a Specialist Sales Professional, you will handle various tasks related to store operations and customer engagement. This includes assisting with inventory management, processing transactions, and organizing merchandise displays. You will also be expected to provide product information and recommendations to shoppers. The role requires a proactive approach to problem-solving and a commitment to delivering excellent service.

This role focuses on providing technical support for SAP Materials Management (MM) modules within Accenture's IT infrastructure. The position requires managing system configurations, resolving user issues, and ensuring the smooth operation of SAP processes. The team collaborates closely with business units to identify requirements and implement effective solutions that align with organizational goals. The role involves regular system maintenance, troubleshooting, and process optimization to maintain high service standards.

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions accurately, explaining complex products simply, and ensuring strict compliance with company standards. The position requires a proactive approach to up-selling and cross-selling to meet specific KPIs while maintaining a positive brand image. You will manage daily store operations, including opening and closing procedures, inventory checks, and system documentation. The role involves working under pressure during peak periods and collaborating effectively with the team to achieve branch targets. Candidates must be adaptable, mobile, and willing to relocate to various branches as needed.

This role focuses on selling cement and building materials products to achieve specific sales targets. You will be responsible for planning customer visits, managing relationships, and presenting products that meet client needs. The position requires managing sales activities in the assigned area to ensure targets and KPIs are met. You will also identify new customer opportunities and gather market data to support sales strategies. Coordination with related departments is essential to support sales operations and customer service.

You will lead the entire client lifecycle for a portfolio of high-value FMCG brands, balancing new business pitching with the retention and growth of existing accounts. You will interpret complex client media briefs to present compelling pitch decks for GrabAds solutions that secure new campaigns and drive sustained business growth. You will manage the sales pipeline, track campaign pacing, and deliver accurate forecasting to ensure sales strategy and commercial goals align perfectly with organizational revenue goals.

This role focuses on optimizing customer service operations through advanced chatbot automation and system management. You will lead cross-functional initiatives to enhance the customer experience and ensure smooth daily operations across the platform. The position requires strong analytical skills to monitor performance metrics and drive continuous process improvements within a fast-paced environment. You will be responsible for coordinating complex projects involving internal and external stakeholders while maintaining clear communication channels. Your work will directly impact operational efficiency by identifying root causes of issues and implementing scalable solutions. This is an opportunity to work at a high-growth technology company where your contributions will shape the future of customer support.

You will take ownership of channel performance and lead a team of agents and staff dedicated to ensuring a flawless customer experience for Shopee. Your scope involves driving and monitoring daily KPIs that reflect customer satisfaction, working closely with internal and BPO partners, coordinating with other teams, and identifying key barriers and drivers of your channel's performance. You will initiate and execute strategic improvements to enhance service delivery and operational efficiency. The Frontline Lead (Voice/Non-voice) will directly own channel performance and lead a team of agents to ensure a flawless experience for Shopee customers. You are responsible for daily monitoring and driving crucial customer experience KPIs, including Service Level Agreements (SLAs), Productivity, Customer Satisfaction (CSAT), Resolution Time, and Quality Assurance (QA). You will spearhead data-driven process improvements and end-to-end projects, such as revamping Standard Operating Procedures (SOPs) and implementing system automation, while collaborating with in-house teams and BPO partners. Leadership and management responsibilities include managing, coaching, and developing team members to reach their maximum potential. You will prepare performance reports for high-level management and foster a positive work environment. The role requires a service-oriented mindset with the ability to handle customer complaints and inquiries effectively.

The Operations team at Shopee manages the end-to-end customer journey, from product search to delivery. This role involves leading a customer service team within the FBS (Financial Business Solutions) division to ensure high-quality support and operational excellence. You will be responsible for driving team performance, managing daily workflows, and ensuring agents adhere to technical and service protocols. The position requires a hands-on approach to coaching, training, and performance monitoring to maintain service standards and meet business commitments. As a Team Lead, you will own the team's KPIs and conduct root cause analysis when performance fluctuates. You will ensure smooth collaboration with sellers by managing notifications and escalations effectively. The role demands strong leadership skills to mentor a team of agents and foster a service-oriented culture. You will also oversee the implementation of daily processes to guarantee service levels are consistently met.

You will support the Commercial Finance team by providing financial insights and analysis to drive business decisions. This role involves collaborating with various departments to understand their financial needs and ensuring accurate reporting. You will be responsible for preparing monthly reports and analyzing key performance indicators to support strategic planning. The position requires a proactive approach to identifying trends and opportunities for cost optimization within the organization. You will work closely with cross-functional teams to develop financial models and forecasts that align with business objectives. Your work will directly impact the company's profitability and operational efficiency. The role demands strong analytical skills and the ability to communicate complex financial data clearly to stakeholders at all levels. You will also assist in the budgeting process and provide recommendations for financial improvements.