This role focuses on analyzing complex datasets to optimize first-mile pickup routes and fleet utilization. You will identify operational bottlenecks and develop strategic initiatives to reduce costs and improve driver productivity. The position involves building operational dashboards to monitor fleet health and translating data into actionable insights for senior leadership. You will also communicate complex findings to stakeholders to ensure alignment across field operations and cross-functional teams.

This role focuses on owning the speed KPI strategy for the SPX Express network. You will set targets, align stakeholders across departments, and translate these goals into clear accountabilities for functional teams. The position requires driving performance to target by leading initiatives, tracking progress, and course-correcting to ensure goals are met. You will also design and pitch improvement strategies to identify gaps and lift speed performance organization-wide. Additionally, you will turn data into decisions by analyzing performance metrics to surface business insights and steer initiatives that maximize impact. Regular reporting to senior leadership and proactive flagging of performance deviations are key aspects of this role.

This role is responsible for leading a portfolio of global operational excellence and automation initiatives in the Customer Experience Group (CEG), with a focus on: (i) automation, AI, and tooling to enhance customer and agent experience, and (ii) process optimization and CX improvements across the post‑booking customer journey. You will lead a high‑performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands‑on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non-technical (Operations/Support/Commercial) teams. **In this Role, you’ll get to:** **Lead and Own a Portfolio of Transformational Initiatives** * Own from end‑to‑end a collection of projects and/or areas of business in CEG (global coverage), spanning automation/AI and process excellence initiatives. * Prioritize, plan, and drive initiatives that improve mission‑critical metrics: customer satisfaction (e.g., CSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement. * Ensure CEG readiness to support Agoda’s new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams. **Drive Automation & AI driven solutions** * Identify opportunities to leverage automation, AI, and tooling across customer and agent journeys (e.g., self‑service, workflow automation, AI quality testing). * Partner with Product Management / Technology / CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement. * Oversee the configuration and governance of operational flows and low‑code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards. **Shape End‑to‑End Customer & Process Improvements** * Continuously improve CEG end‑to‑end processes across the post‑booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights. * Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost. * Drive strategic initiatives across CEG such as improving Localization support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points. * Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics. **Lead and Develop a High‑Performing Team** * Set long‑term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities. * Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Operational Excellence and Automation team. * Provide structured feedback, mentoring, and support to enable your team’s growth and to consistently raise the bar for quality and impact. * Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions. * Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans—acting at all times as the ultimate owner of the portfolio’s outcomes. **What you’ll Need to Succeed:** **Experience & Background** * Freshers until 8+ years of experience in project/program management, operations, customer experience, process improvement, strategy, management consulting, or similar fields. * Significant people leadership experience, including building and managing high‑performing teams (ideally including people managers and individual contributors). * Proven track record of leading complex, cross‑functional initiatives from idea to implementation, with clear, measurable business impact. * Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous. **Technical & Analytical Skills** * Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations. * Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions. * Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus (you have to be willing to learn) * Exposure to AI/ML‑driven solutions in an operational or CX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus. **CX, Process, and Delivery Skills** * Demonstrated experience in process improvement and CX transformation, ideally in operations or customer support environments. * Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross‑functional teams. * Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost‑to‑serve. **Leadership, Communication & Ways of Working** * Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership. * Ability to work effectively in a fast‑paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high‑velocity setting. * A growth mindset and positive attitude: proactive, hands‑on, detail‑oriented, and with a strong sense of ownership and accountability. * Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback. * Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus. **What we offer** * Competitive compensation package (relocation support and visa support provided for successful overseas candidates) * Exciting, high‑impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly. * Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds. * Continuous learning and development opportunities through corporate learning programs. * Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia. **Please note that we may not be able to provide an immediate response or follow up on every application.** #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

This role focuses on leveraging data to drive strategic decision-making and operational excellence within the distribution division. You will be responsible for transforming complex datasets into actionable insights that support both daily operations and long-term business growth. The position requires a strategic mindset to analyze performance trends and optimize business intelligence processes. You will utilize advanced analytical tools to interpret variances and identify key trends that inform business solutions. The role involves close collaboration with stakeholders to ensure data accuracy and relevance. By applying data-driven methodologies, you will help build a healthier, more sustainable future for millions of customers.

You will collaborate with various teams at Grab, including Country Business, Operations, Marketing, Engineering, and Product, to understand data requirements and identify key metrics. Your role involves providing tailored, data-driven solutions that support the evolving innovation in the Thai market. You will report to an Analytics Manager and work onsite at the Grab office. You will take end-to-end ownership of medium-sized analytics projects, defining methodologies to deliver reliable, scalable, and reproducible solutions. You will also contribute to analytics-wide frameworks and integrate operations and marketing workflows into established data solutions. Additionally, you will collaborate with stakeholders to align data initiatives with operational goals and communicate analytical solutions to mid-to-senior level partners.

This internship focuses on building and maintaining automated workflows to optimize logistics performance. You will design and deploy workflows using n8n to connect data streams with internal systems and AI tools. The role involves analyzing performance reports to identify operational bottlenecks and explaining why specific lanes or hubs are underperforming. You will also monitor key performance indicators like success failure rates and lead time compliance to ensure smooth data pipeline operations. The position requires translating complex logistics metrics into clear, automated summaries for management. Additionally, you will collaborate with regional teams to establish actionable control metrics that improve overall lane health. You will help build and maintain simple dashboards to provide the operations team with a clear view of daily performance trends.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:** The Agoda Supply Team is a group of creative entrepreneurs that develop solutions for Agoda’s accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. The Tech Partnerships Team plays a vital role within our Supply Organization, driving supply performance and ensuring seamless connectivity for our partners. We design and implement strategic win-win initiatives with leading Tech/Connectivity Providers(e.g.channel managers, revenue management systems)–who serve as key touchpoints between our accommodation partners and Agoda. **The Opportunity:** The Business Development Manager– Tech Partnerships,will be focused on supporting the achievement of Agoda’s commercial goals with new and established Tech/Connectivity Partners by working collaboratively across both internal and external teams.In this role, we are looking for people with strong management and business acumen,a high level of operational savvy, and the capability to establish and develop long-term relationships with internal and external stakeholders. You may be a great match for this role if you have a driven personality, face problems with a positive mindset working creatively to find solutions, and you think critically, test, learn from mistakes, and adapt quickly. **In This Role,You’ll Experience:** * Regional Account Ownership: End-to-End commercial ownership and high-level product and strategy roadmap of selected strategic Tech/Connectivity Partners * Business Development:Design strategy and partnership initiatives to identify market opportunities and drive Supply growth via commercial and product innovation * Experimentation: Conduct innovative testing to identify novel approaches to drive performance through data driven decision-making * Communication: Communicate with internal and external leadership teams to provide constructive feedback on account performance and opportunities * Reporting: Handle monthly and weekly reporting and analysis, data driven decision and actions to enhance performance. * Account support: Handle rate and technical enquiries from internal and external stakeholders **What You’ll Need to Succeed:** * 5+ years of Hospitality Tech/OTA experiences or relevant professional experiences * Exposure to large commercial account management conversations/business development * Strong data skills with proven ability to leverage analytics and quantitative methods to inform and influence decision-making * Excellent communication and presentation skills, up to C-level * Highly organized and comfortable with making prioritization decisions * Able to effectively keep track of moving parts across projects and adapt to new information and goals * Ability to work under pressure in a competitive industry/rapidly changing environment **It’s great if you have:** * Proficiency in data analysis tools and software (e.g.Excel, SQL, Tableau) * Understanding of APIs and XML connections #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

This role focuses on driving customer value management initiatives through advanced analytics and strategic insights. The Senior Associate will leverage customer data to identify growth opportunities and optimize retention strategies. By analyzing complex datasets and campaign performance, the candidate will directly contribute to increasing revenue and reducing customer churn. The position requires close collaboration with cross-functional teams to align analytical findings with business objectives. The core responsibilities involve developing customer segmentation models and identifying upsell and cross-sell opportunities. The analyst will support end-to-end campaign management, from targeting to post-campaign performance analysis. Additionally, the role requires creating comprehensive dashboards and reports to track key customer KPIs. This position is ideal for a data-driven professional who enjoys translating complex analytics into actionable business strategies.

Join Agoda's Performance Marketing Team to drive data-driven marketing strategies that enhance customer lifetime value. You will design and execute pricing experiments across various traffic segments, adapting to new product features based on test results. The role involves developing predictive models to understand demand elasticity and collaborating with product teams to implement roadmap changes. You will also build performance dashboards to derive actionable insights and communicate strategic recommendations to stakeholders. This position requires a strong analytical background and the ability to translate complex data into clear business strategies. You will work closely with experts from diverse global backgrounds in a collaborative environment focused on learning and growth. The team leverages advanced data science techniques and technology to optimize marketing programs at scale.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED) **Get to Know our Team:** The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda. **The Opportunity:** We are seeking an Associate Director/Senior Manager to lead strategic and operational initiatives that create both growth and efficiency for the Supply department. In this role, you will work directly with multiple stakeholders, including executive leadership and various cross-functional departments to successfully implement key initiatives. You will impact Agoda’s business through exploring new business opportunities, analyzing complex scaling challenges, and improve existing operations. **In this Role, you’ll get to:** * **General:**This role is a blend of hands on ‘in the business’ and executive level ‘on the business’ work. To succeed you will enjoy rolling up your sleeves, leading a team and contributing to strategy. * **Project Delivery:**Manage, standardize & validate the structure of business cases for product development, headcount, engineering resources, budgets, general strategic & roadmap prioritization. * **Experimentation:**Define success, measure / validate experiments and help ingrain an experimental mindset within the teams. * **Forecasting and Insights:**Provide a macro-led business intelligence view to the organization to prevent missed opportunities, surmount obstacles at all organizational levels and drive commercial behaviors. * **Analytics & Alerts:**Quantitative analysis, data mining and presentation of business metrics; identify drivers and build an end-to-end communication framework based on business value, effort and urgency. * **Process Improvement:**Work with all teams to drive inter- and intra- departmental efficiencies, optimize processes and prioritize system enhancements. * **Reporting:**Build dashboards, internal / external reports and present key datasets to enable all team members to efficiently and effectively monitor performance and prioritize their efforts. * **Leadership:**Lead a small team of experts to deliver the above functions and be excited by the challenge of mentoring team members across the chain and connectivity teams. **What you’ll Need to Succeed:** * 5+ years of leadership experience in analytics/data science/insights/strategy * 2+ years’ experience leading analytics, operational, product or other technical teams * Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar * Strong statistical modelling and machine learning knowledge * Strong experience in finding data insights and provide business recommendation to the business * Excellent communicator with superior written, verbal, presentation and interpersonal communication skills. * Ability to multi-task, prioritize and coordinate resources. * Strong program/project management experience. * Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance) * Experience in articulating strategic issues and negotiating with C-level executives – experience in leading strategy consulting projects a plus * People management – track record of developing stars * Ability and willingness to drive projects independently, working efficiently to deliver results rapidly and engaging the relevant stakeholders throughout the process **It’s Great if you Have:** * Master’s degree in statistics, economics, mathematics or similar discipline * Experience in conducting A/B testing experimentation * Travel industry / e-commerce / tech / consulting experience #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.