This role serves as a strategic engine for GrabFood, bridging the gap between data analysis and business execution. You will lead cross-functional initiatives to drive platform growth, focusing on user segmentation and demand generation. The position requires a blend of advanced analytics and project management to optimize promotional strategies and manage budgets effectively. You will work closely with diverse teams to implement data-driven solutions that maximize business efficiency and achieve P&L targets. Your day-to-day work involves crafting growth strategies, forecasting budget spend, and conducting deep-dive analyses on customer behavior and market trends. You will design and manage promotional structures while tracking performance metrics to identify opportunities for improvement. The role demands a proactive approach to problem-solving and the ability to influence senior stakeholders through compelling presentations and clear insights.
This role sits within the GrabFood Growth and Strategy team, serving as the engine for platform expansion and efficiency. You will lead day-to-day coordination across Product, Marketing, Operations, and Merchant teams to drive demand growth initiatives. The position requires a blend of advanced analytics, problem-solving, and project management to translate complex data into actionable business insights. You will manage budgets, design promotional structures, and forecast performance to ensure the team meets its P&L targets while maintaining a competitive market position. Your day-to-day work involves tracking business performance through churn analysis and customer segmentation. You will scope advanced statistical analyses and predictive demand modeling in collaboration with cross-functional partners. Additionally, you will build presentations to influence senior stakeholders and manage multiple projects from end to end, ensuring that strategic initiatives are implemented effectively and sustainably.
LINE MAN Wongnai is Thailand's leading provider of On-Demand Services, Merchant Digital Solutions, and Payment and Financial Services. We are looking for interns to join our Software Engineering team to build technology that empowers local businesses and improves the daily lives of consumers. You will work on various projects across Backend, Full Stack, Mobile, and Test Platform Development. The team will determine your specific tech stack placement based on your capabilities and current project requirements. As an intern, you will be responsible for developing products for LINE MAN and Wongnai. You will initiate and implement new features, with a focus on improving developer experience. Additionally, you will design and develop systems that effectively support new features in the long term. This role requires a strong foundation in software engineering principles and the ability to collaborate effectively in a fast-paced environment.
This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions accurately, explaining complex products simply, and ensuring strict compliance with company standards. The position requires a proactive approach to up-selling and cross-selling to meet specific KPIs while maintaining a positive brand image. You will manage daily store operations, including opening and closing procedures, inventory checks, and system documentation. The role involves working under pressure during peak periods and collaborating effectively with the team to achieve branch targets. Candidates must be adaptable, mobile, and willing to relocate to various branches as needed.
This role focuses on developing and driving product features that fuel the impactful growth of Shopee Business (FBS & SBS) at a regional level. You will analyze and evaluate business requirements to plan and prioritize feature pipelines, leading discussions to understand business needs and define suitable flows and UX/UI. The position involves overseeing the end-to-end product development lifecycle, from planning and researching to designing, developing, implementing, UAT, rollout, and post-analysis. You will conduct market research to evaluate competitor offerings, tech platform features, and potential partner products for future expansion. Working closely with both product and business teams, you will identify growth opportunities and solve operational problems resourcefully. Additionally, you will define and manage product metrics and KPIs to measure business impact post-rollout, while troubleshooting, monitoring, and reporting back to regional product teams.
This role focuses on optimizing customer service operations through advanced chatbot automation and system management. You will lead cross-functional initiatives to enhance the customer experience and ensure smooth daily operations across the platform. The position requires strong analytical skills to monitor performance metrics and drive continuous process improvements within a fast-paced environment. You will be responsible for coordinating complex projects involving internal and external stakeholders while maintaining clear communication channels. Your work will directly impact operational efficiency by identifying root causes of issues and implementing scalable solutions. This is an opportunity to work at a high-growth technology company where your contributions will shape the future of customer support.
This role focuses on developing and monitoring cross-country frameworks to optimize platform growth and profitability across Southeast Asia markets. You will frame ambiguous business questions into actionable quantitative models and strategic frameworks. The position requires synthesizing complex data into clear presentations for executive leadership and cross-functional stakeholders. You will monitor industry trends and external benchmarks to identify strategic growth opportunities in the e-commerce and tech sectors.
The Operations team at Shopee manages the end-to-end customer journey, from product search to delivery. This role involves leading a customer service team within the FBS (Financial Business Solutions) division to ensure high-quality support and operational excellence. You will be responsible for driving team performance, managing daily workflows, and ensuring agents adhere to technical and service protocols. The position requires a hands-on approach to coaching, training, and performance monitoring to maintain service standards and meet business commitments. As a Team Lead, you will own the team's KPIs and conduct root cause analysis when performance fluctuates. You will ensure smooth collaboration with sellers by managing notifications and escalations effectively. The role demands strong leadership skills to mentor a team of agents and foster a service-oriented culture. You will also oversee the implementation of daily processes to guarantee service levels are consistently met.
You will lead technology-driven transformations for Japanese financial institutions across Southeast Asia, focusing on process design, data management, and system implementation. Your role involves addressing complex management challenges through digital expertise, supporting executives like CIOs and CDOs, and driving end-to-end governance and optimization. You will collaborate with diverse internal teams to deliver holistic solutions, from strategic planning to execution, while managing mixed teams of local and Japanese staff. This position requires a strategic mindset to propose innovative solutions that create tangible value for clients. As a Manager, you will demonstrate leadership by mentoring high-performing teams, securing new business through proposal activities, and fostering a culture of collaboration and inclusion. You will be responsible for defining architecture concepts for legacy modernization and cloud journeys, as well as overseeing ServiceNow implementations to enhance employee experiences. Your ability to influence stakeholders and drive high-quality results will be essential in advancing the firm's mission of making a positive impact on client businesses.
You will lead strategy consulting projects for Japanese financial institutions across Southeast Asia, a rapidly growing economic region. Your role involves designing mid-to-long-term strategies, supporting new market entries, and developing innovative business models. You will manage mixed teams of local and Japanese staff, driving project execution and client development. This position requires a strategic mindset to navigate diverse market challenges and deliver sustainable growth solutions for clients. As a Manager, you will be responsible for leading diverse, high-performing teams and building productive relationships with stakeholders. You will align your team with key objectives, make informed decisions that impact financial performance, and influence stakeholders positively. You will also identify disruptive trends and recommend changes to maintain a competitive edge. This is an opportunity to drive high performance and make a tangible impact on the region's business landscape.