Bangkok, Thailand
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Listing record updated: October 16, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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This role at Kiatnakin Phatra Bank Public Company Limited manages outsourced debt collection agencies handling Non-Performing Loans (NPL) and Written-Off (WO) accounts for SME and Home Loan portfolios. Responsibilities include monitoring agency performance, negotiating with delinquent borrowers, advising on repayment options, restructuring debt, coordinating with internal units and external agencies, and preparing daily, weekly, and monthly collection reports in compliance with bank and Bank of Thailand (BOT) regulations.
The position requires a bachelor's degree in any field and at least 2 years of experience in debt collection, particularly for secured loans. Candidates should have knowledge of banking and financial services products, strong communication, negotiation, problem-solving, and coordination skills, plus basic computer application proficiency.
Control outsourced debt collection agencies to meet bank targets and comply with departmental and organizational regulations
Negotiate with assigned delinquent retail credit borrowers and record all negotiation details in the system, including contact summaries
Advise borrowers on repayment approaches to restore normal payment
Provide guidance and resolve operational issues faced by outsourced collection agencies
Negotiate and restructure Home Loan and SME debt within timelines aligned with bank policy
Coordinate with relevant units to advise or resolve issues for customers and/or outsourced agencies
Prepare daily, weekly, and monthly debt collection performance reports
Comply strictly with bank and Bank of Thailand (BOT) debt collection policies and regulations, respecting fundamental rights
Bachelor's degree in any field
At least 2 years of experience in debt collection, particularly secured loans
Knowledge and experience in banking, financial services, and bank products
Communication, negotiation, problem-solving, coordination, and initiative skills
Basic computer and application software skills
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