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About the position

You will serve as a subject matter expert in the Customer domain, providing deep insights into Salesforce solutions. Your primary focus will be on translating business requirements into functional designs, process flows, and customer journeys. You will lead the design and implementation of creative business solutions for high-profile clients, taking ownership of project delivery and technical architecture. Additionally, you will mentor development teams, manage resource allocation, and ensure the delivery of high-quality solutions throughout the software development lifecycle.

As a leader within the team, you will be responsible for optimizing staff utilization and fostering a collaborative environment. You will build strong relationships with key stakeholders and sponsors, while actively contributing to the firm's growth through RFP and proposal support. This role requires a commitment to continuous learning and the ability to adapt to the dynamic consulting lifestyle, including domestic and international travel.

Responsibilities

  • Serve as a domain expert to provide deep understanding of Salesforce solutions
  • Translate business requirements into functional designs, process flows, and customer journeys
  • Lead the design and implementation of technology solutions for iconic brands
  • Manage project delivery, including prototyping, configuration, testing, and training
  • Build lasting relationships with key client stakeholders and sponsors
  • Collaborate with cross-disciplinary teams to innovate and create solutions
  • Support the Digital team in RFP and proposal responses
  • Mentor development teams and allocate resources effectively
  • Manage capacity planning and track individual team member forecasts
  • Ensure quality standards are met throughout the entire SDLC

Requirements

  • Minimum of 5 years CRM experience with at least 4 years on Salesforce core platforms
  • At least 5 full life-cycle Salesforce implementations with strong expertise and certifications in Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Force.com, and Apttus
  • Development and troubleshooting experience with Apex, Visualforce, Lightning, Java/C#/OOP, JavaScript/JQuery, Angular, JS/Bootstrap, SQL/SOQL, and Web Services
  • Strong understanding of Agile/Iterative delivery methodology
  • Experience with data integration tools and integrating Salesforce with business systems (ETL, CPQ, marketing automation)
  • Understanding of systems architecture and ability to design scalable, performance-driven solutions
  • Familiarity with platform authentication patterns (SAML, SSO, OAuth)
  • Strong understanding of environment management, release management, and code versioning best practices
  • Ability to manage development teams and deliver business results

Nice to have

  • Strong appreciation for the consulting lifestyle
  • Willingness to travel both locally and abroad for short-term and long-term project assignments

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