Associate, Strategy & BizOps - Mobility

This role involves working within the Operations and Sales team to decode user behavior and optimize platform performance. You will be responsible for designing pricing schemes and operational strategies that address the specific needs of millions of micro-entrepreneurs. The position requires deep immersion in local markets to understand consumer pain points and empathize with partners. You will collaborate with cross-functional teams to ensure smooth operations and drive continuous improvement across the platform.

The Marketing, Communications, and Public Policy team offers a dynamic environment where you will serve as the voice of the company on a global stage. You will engage with media, influencers, and industry experts to shape the brand narrative and public perception. This role demands a strategic yet tactical approach, combining user-centric thinking with results-driven execution. You will have the opportunity to work on high-impact campaigns that connect with diverse communities and drive regional growth.

• Analyze user behavior and market trends to identify operational opportunities
• Design and optimize pricing schemes based on traffic patterns and partner needs
• Collaborate with cross-functional teams to improve platform operations
• Serve as the voice of the company in media and public relations
• Develop and execute marketing strategies to engage online influencers and communities
• Manage customer queries and troubleshoot issues for passengers, merchants, and driver-partners
• Lead hyper-growth strategies for business units like Grab For Business and GrabMaps

• Bachelor's degree in Business, Marketing, Economics, or a related field
• Strong analytical skills with the ability to interpret data and make informed decisions
• Excellent communication skills, both written and verbal
• Experience in strategy, business operations, or marketing is preferred
• Ability to immerse oneself in local markets and understand diverse user perspectives
• Strategic thinking with a results-driven mindset
• Proficiency in using digital tools and platforms for research and analysis

1. Apply online for the desired role

2. Video or phone interview with a recruiter to discuss your background and experience

3. Assessments and/or technical competency interviews depending on the role

4. Final interview to assess culture fit, career vision, and alignment with company values