Associate Manager / Manager, Technical Account Management

This role focuses on driving the profitable growth of Agoda's Strategic Partnerships and Travel Distribution business. You will manage end-to-end technical account management for the company's largest B2B accommodation partners. The position requires optimizing connectivity and ensuring optimal access to inventory, rates, and content. You will collaborate cross-functionally with Product Managers to identify business needs and influence the design of next-generation features. Additionally, you will serve as a trusted advisor to B2B clients, translating business requirements into technical specifications.

You will be responsible for managing connection performance, including new builds, upgrades, and day-to-day success rates. The role involves extracting and analyzing complex data sets to identify trends and areas for improvement. You will also identify and resolve technical issues impacting client connectivity to ensure seamless operations. Automating business processes is a key responsibility to support operational efficiency and scalability.

• Drive the profitable growth of Agoda's Strategic Partnerships/Travel Distribution business
• Manage end-to-end technical account management for Agoda's largest B2B accounts
• Take full ownership of connection performance, including new builds, rebuilds, upgrades, and day-to-day success rates
• Extract and analyze complex data sets to identify trends, opportunities, and areas for improvement
• Collaborate cross-functionally with Product Managers to identify business needs and influence feature design and prioritization
• Automate business processes to support operational efficiency and scalability
• Identify and resolve technical issues impacting client connectivity to ensure seamless operations
• Serve as a trusted advisor to B2B clients, translating business needs into technical requirements

• Bachelor's degree in a quantitative, engineering, or computer science field
• 4-6+ years of hands-on experience in technical account management, solutions engineering, or similar roles in technology or travel industries
• Demonstrated strong analytical skills with a proven ability to leverage data and insights to drive business strategy and decisions
• Highly organized and capable of managing multiple priorities across concurrent projects in a fast-paced environment
• Strong problem-solving skills and a self-starter mentality
• Practical experience with API integrations/data transfers
• Strong proficiency in SQL and Excel
• Excellent written and verbal communication skills