Super User Advisor - DHL Thailand

You will serve as a key point of contact for end-users, providing expert guidance and support for various business applications and systems. Your role involves troubleshooting technical issues, conducting training sessions, and ensuring that users maximize the value of the software tools available to them. You will collaborate closely with the IT team to identify system improvements and document standard operating procedures to enhance overall efficiency.

This position requires a proactive approach to problem-solving and a strong commitment to delivering exceptional customer service. You will be responsible for managing user requests, prioritizing tickets, and ensuring timely resolution of incidents. Additionally, you will act as a bridge between the business units and the technical team, translating complex technical concepts into clear, actionable instructions for non-technical staff.

• Provide expert technical support and guidance to end-users regarding business applications and software tools
• Troubleshoot and resolve complex technical issues and user inquiries in a timely manner
• Conduct training sessions and create documentation to help users understand system features and best practices
• Collaborate with the IT team to identify system gaps and recommend process improvements
• Manage and prioritize user support tickets and incidents effectively

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in a technical support or user advisory role
• Strong understanding of business applications and software systems
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users
• Problem-solving mindset with a focus on customer satisfaction

• Experience with DHL or logistics industry systems is a plus
• Knowledge of specific ERP or CRM platforms used in enterprise environments
• Ability to work independently and manage multiple priorities in a fast-paced environment