Senior IT Solution Engineer - Lineman Wongnai

This role reimagines traditional IT operations by positioning you as the team's core builder and creator of efficiency tools. You will leverage deep technical expertise and scripting mastery to transform everyday operational challenges into practical, high-impact automated systems. By designing and enhancing modern device management while developing automation across our entire SaaS and enterprise software ecosystem, you will solve complex system integration challenges and drive internal innovation at scale.

You will lead the administration of Unified Endpoint Management (UEM/MDM) platforms to ensure all laptops and mobile devices are strictly hardened against threats. Your responsibilities include continuously building, updating, and monitoring device configurations while defining and enforcing robust security baselines to achieve 100% compliance. You will also configure automated security workflows to instantly detect and isolate non-compliant endpoints while maintaining comprehensive documentation of security baselines and incident response procedures.

• Lead the administration of Unified Endpoint Management (UEM/MDM) platforms to ensure strict endpoint hardening against threats
• Continuously build, update, monitor, and troubleshoot device configurations to align with business requirements
• Define and enforce robust security baselines including disk encryption, password complexity, and OS patch management
• Configure automated security workflows to instantly detect, alert, and isolate non-compliant endpoints
• Maintain comprehensive security and admin guides documenting configuration baselines and incident response procedures
• Design, build, and maintain automation scripts and internal bots to eliminate manual IT workflows
• Develop custom API connectors and Webhooks to integrate core work platforms with internal tools
• Deep-dive into configuring Okta, Google Workspace, Slack, and enterprise SaaS systems to roll out new features
• Perform rigorous testing in sandbox environments to ensure automations operate smoothly without disrupting live operations
• Analyze and resolve complex technical glitches related to API integrations and scripts
• Continuously monitor the health, speed, and efficiency of internal scripts, bots, and integration pipelines

• Bachelor’s degree in Computer Science, IT, Computer Engineering, or a related field
• 4-6 years of experience in Software Development, Systems Engineering, IT Automation, or Enterprise Application Integration
• Strong hands-on coding skills in Python, Google Apps Script, or PowerShell, along with SQL fundamentals
• Expertise in REST APIs, Webhooks, OAuth 2.0, and safe credential handling/secret management
• Hands-on experience administering at least one major UEM/MDM solution such as Jamf, Kandji, Microsoft Intune, or Workspace ONE
• Strong administrative and integration experience with Okta, Google Workspace, Slack, and other enterprise platforms
• Exceptional task prioritization and time management skills with the ability to thrive in a fast-paced, high-pressure environment
• Strong analytical skills and a passion for building internal tools
• Eagerness to learn and apply emerging technologies such as AI/GenAI tools to business needs

• Strong passion, curiosity, and eagerness to learn and apply emerging technologies like Gemini Enterprise, Claude, and LLMs to business needs
• Proactive builder mentality with a strong analytical skillset for identifying operational bottlenecks
• Ability to balance strict security enforcement and endpoint hardening with a seamless end-user experience