Bangkok, Thailand
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Listing record updated: November 7, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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The Associate Project Manager role sits within Agoda's White Label team in the Customer Experience Group's Global Service Verticals. The manager owns global projects and business processes, develops measurable roadmaps, leads product and tool launches, and works with Product, Engineering, Data, and Operations. Responsibilities include analyzing customer and partner feedback, prioritizing process improvements, aligning stakeholders, managing risks, and identifying opportunities for automation and generative AI.
The successful candidate should have at least three years of relevant experience in project or program management, management consulting, finance, or data-heavy operations. Required capabilities include structured analysis, data-based decision-making, current- and future-state process mapping, business-case development, stakeholder communication, and strong written and verbal English. The posting also requires professional use of Microsoft Excel, Word, and PowerPoint, plus skills in SQL, Tableau, or similar analytical tools.
• Manage end-to-end global projects and multiple business processes within the Customer Experience Group.
• Develop clear roadmaps, measurable outcomes, and data-driven business cases with cross-functional partners.
• Lead user acceptance testing and global launches of new processes and tools.
• Evaluate feedback, data, benchmarks, and market intelligence to identify gaps and prioritize improvements.
• Coordinate workstreams, manage risks, troubleshoot issues, and propose mitigation plans.
• At least 3 years in project/program management, management consulting, finance, or data-heavy operations.
• Strong analytical, organizational, process-mapping, and data-driven decision-making skills.
• Ability to identify solutions, evaluate trade-offs, and communicate actionable recommendations.
• Strong written and verbal English communication across audiences and seniority levels.
• Professional Microsoft Office skills and proficiency in SQL, Tableau, or similar analytical tools.
Experience with GenAI, automation, localization strategy, agent-facing platforms, regulatory readiness, and global customer-support operations.
Candidates complete an application questionnaire and review Agoda's Hiring Process Guidelines. The process includes questions about relevant full-time experience, data analysis and visualization tools, Booking Holdings employment, current location, source of referral, and possible Deloitte or affiliate association.
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