The Country Finance team is responsible for financial reporting, budgeting, planning and analysis, business partnering, compliance and governance, and decision support. We are an integral part of ensuring Grab Thailand's financial integrity and sustainable growth. Our team spans FP&A and Controllership functions, covering multiple legal entities across On Demand Services and Financial Services businesses. We are seeking an experienced Financial Planning and Analysis Manager or Senior Manager to join our organization in Bangkok, Thailand. In this strategic role, you will lead financial planning projects, guide data-driven decision-making, and provide critical insights to support organizational growth and profitability. You will develop comprehensive financial models, analyze our performance, and deliver actionable recommendations to senior leadership. The ideal candidate should demonstrate analytical capabilities, attention to detail, and the ability to translate financial data into clear and strategic narratives.

Lead the accounting and controllership function for Grab Thailand, overseeing accounting operations across all legal entities. Drive the function's transformation agenda, including process modernization, MEC acceleration, and Shared Service Center transition, while maintaining the highest standards of financial control and compliance. Manage a team of accounting professionals and advocate for AI-driven solutions to improve efficiency and accuracy. Ensure all financial transactions comply with accounting standards and Group policies, leading the monthly and quarterly financial close process. Oversee statutory and regulatory filings, including SOX controls, and improve internal controls and process efficiency. Monitor cash flow and working capital across entities while collaborating with Regional Treasury and Tax teams to ensure adequacy and optimal utilization.

You will drive end-to-end merchant acquisition for GrabMart while optimizing operations to ensure scalable growth. The role involves identifying strategic merchant gaps and managing the full retail acquisition lifecycle from prospect identification to contract signing. You will lead contract negotiations to secure favorable terms and develop customized partnership proposals that align with long-term business goals. Additionally, you will improve and standardize onboarding processes to create a high-quality, efficient activation pipeline across diverse merchant categories. Collaboration with internal partners is essential to ensure new merchants transition smoothly from acquisition to daily management.

This role drives operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. You will partner with regional stakeholders to provide scalable, customer-centric solutions that support Grab's business growth and transformation agenda. The position focuses on optimizing processes and leveraging AI and automation to improve service quality and operational efficiency. You will lead critical initiatives including Customer Success and Executive Escalation, overseeing complex case handling and customer advocacy. The role involves managing the enablement team to drive AI transformation and process excellence, as well as leading the Grab Support Commercial team to improve sales performance and sustainable business growth through Telesales and GFB Inside Sales.

This role is responsible for driving operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. The manager will lead initiatives to optimize processes and leverage AI and automation to improve service quality and efficiency. The position involves partnering with regional teams to provide scalable, customer-centric solutions that support Grab's broader business growth and transformation agenda. The role requires leading complex customer resolution efforts, including executive escalations and high-sensitivity cases. The manager will oversee the enablement team focused on AI transformation and process excellence, as well as the commercial team responsible for telesales and inside sales performance. Strong governance is required to manage BPO partners and ensure cases are resolved with appropriate documentation and quality standards.