This role involves providing Level 2 and Level 3 Application Managed Services (AMS) support for SAP Sales & Distribution (SD). The position requires troubleshooting medium to complex production incidents, performing problem management to reduce recurring issues, and leading solution design for enhancements. The consultant will also support project teams in delivering solutions and maintaining documentation. Additionally, the role involves coaching junior team members and contributing to business development efforts.

This role requires leading a high-performing Enterprise Sales team to drive revenue growth and strengthen strategic customer relationships. The position involves delivering innovative ICT and digital solutions across key industry sectors while ensuring long-term customer success. You will be responsible for sales performance, customer retention, and business expansion, requiring a strategic approach to talent development and organizational leadership. You will partner closely with cross-functional teams including Product, Marketing, Technical, and Operations to support solution development and winning customer proposals. The role demands a customer-centric mindset and the ability to champion customer needs across internal stakeholders. You will drive market leadership by monitoring trends, competitive activity, and emerging business opportunities to generate actionable insights for continuous improvement.

You will serve as a Level 2 and Level 3 Application Managed Services (AMS) support specialist, bridging the gap between business teams, client IT, and application teams. Your primary focus will be on troubleshooting medium to complex production incidents, performing root cause analysis, and delivering permanent fixes to ensure compliance with Service Level Agreements (SLA). You will also lead discussions on solution design for enhancements, perform effort estimations, and oversee the end-to-end delivery of these improvements. Additionally, you will maintain comprehensive documentation, participate in Continuous Improvement initiatives, and support business development efforts by contributing to proposals and presentations. As a leader, you will mentor junior team members and uphold Deloitte's high standards of integrity and client service. This role requires a strong commitment to stakeholder engagement and effective communication. You will work within a diverse team environment to solve complex business problems and drive value across various industries. The position demands flexibility to adapt to different delivery methodologies, including traditional waterfall and Agile approaches, and the ability to work on both cloud and on-premise platforms. You will be expected to take ownership of your performance, demonstrate accountability, and actively contribute to the team's strategic goals.

You will provide Level 2 and Level 3 Application Managed Services (AMS) support, handling escalated production incidents and performing in-depth troubleshooting to ensure compliance with Service Level Agreements (SLAs). You will lead problem management initiatives to identify root causes and implement permanent fixes, while also participating in Continuous Improvement projects to enhance organizational processes. Additionally, you will support the delivery of SAP MM/ EWM solutions, assist in solution design for medium to complex enhancements, and contribute to business development efforts by preparing proposals and presentations. You will also be responsible for maintaining comprehensive documentation and adhering to firm standards and client IT policies. As a leader within the team, you will mentor Analyst and Consultant level members, fostering a collaborative environment that drives positive outcomes. You will actively engage with diverse stakeholders to understand business needs and ensure the successful integration of new solutions. This role requires a proactive approach to problem-solving and the ability to rally team members to deliver tasks efficiently and within agreed timeframes.