We are seeking a highly skilled Principal Customer Database Engineer to lead the design and implementation of robust data infrastructure solutions. This role requires deep expertise in database architecture and a proven track record of optimizing data performance at scale. You will be responsible for establishing best practices for data modeling, storage, and retrieval to ensure high availability and reliability. The ideal candidate will drive technical innovation and mentor junior engineers to build a resilient data ecosystem. In this position, you will collaborate closely with cross-functional teams to understand complex business requirements and translate them into scalable technical solutions. You will oversee the end-to-end lifecycle of database projects, from initial design and development to deployment and ongoing maintenance. Your work will directly impact the quality of data services and the overall efficiency of our systems. We value a proactive approach to problem-solving and a commitment to delivering high-quality software.

You will be responsible for resolving IT application-related incidents, service requests, and problems in a timely and efficient manner that aligns with business requirements. You will employ appropriate application maintenance, support, and incident management processes to investigate and resolve issues while coordinating with cross-functional teams to handle complex application and system problems. Additionally, you will design and maintain expertise in application processes and systems, supervise alerts related to application and system procedures, and provide proactive services to ensure system stability and performance.

You will be responsible for developing accurate and efficient programs based on supervisor instructions and project requirements. You will utilize your current knowledge of standard languages and coding methods to ensure high-quality software delivery. The role involves thorough testing of completed programs to verify their operation and linkage with other systems. You will assist system analysts in establishing file requirements and processing specifications for automated system components. Additionally, you will build software and deploy it across UIS, SIT, and UAT environments. You will collaborate with other project team members on various layers of the infrastructure while working with minimal supervision.

This role focuses on providing advanced technical assistance for the installation, operation, and maintenance of specific computer software applications. You will work with minimal supervision to ensure applications function correctly according to company standards. The position involves coordinating with various teams to resolve complex technical issues and implementing necessary fixes. You will also be responsible for maintaining accurate records of all customer interactions, reported issues, and their resolutions to ensure continuity and knowledge sharing within the team.

This role involves developing accurate and efficient programs based on direct supervisor instructions and project requirements. You will utilize current knowledge of standard languages and coding methods to meet specific operational needs. The position requires thorough testing of completed programs to ensure proper linkage with other systems. You will assist system analysts in establishing file requirements and processing specifications for automated system components. The role includes building software and deploying it across UIS, SIT, and UAT environments. You will work alongside project team members on various infrastructure layers without direct supervision.

This role focuses on gathering and analyzing business requirements to drive successful project delivery within the banking sector. You will be responsible for documenting detailed business requirements and conducting gap analyses to identify discrepancies between current systems and business needs. The position involves close collaboration with delivery and project managers to ensure project plans are accurate and that all business deliverables are completed on schedule. You will also work directly with technical teams to oversee the design, testing, and deployment phases of projects, ensuring high-quality results with minimal supervision. The ideal candidate will support the organization by bridging the gap between business stakeholders and technical implementation teams. You will play a key role in the end-to-end delivery lifecycle, from initial requirement gathering to final system deployment. This position requires a high level of autonomy and the ability to produce professional deliverables without constant oversight. You will contribute to maintaining the organization's high standards by ensuring all technical solutions align with business objectives.

You will collaborate with multiple groups to drive innovation and shape impactful outcomes. This role involves designing and evolving advanced artificial intelligence architecture blueprints and technical capabilities. You will develop implementation roadmaps for operationalizing artificial intelligence foundations and scalable architecture within the enterprise. The position requires building and operationalizing end-to-end foundation architecture to enable and govern artificial intelligence at scale. You will assess, evaluate, and incorporate appropriate technologies and platforms across data, artificial intelligence, and machine learning models, operations, security, and governance. The role also includes designing and building custom architectural components to support a scaled artificial intelligence foundation. You will optimize compute infrastructure to improve model serving management, computational performance, and end-to-end observability. Finally, you will implement comprehensive artificial intelligence governance including responsible artificial intelligence practices, security controls, and monitoring.

This role focuses on leading end-to-end project planning for new initiatives, with a primary emphasis on manpower planning automation projects. You will translate operational requirements into structured project plans, timelines, and resource plans while analyzing current processes to identify opportunities for automation and digitalization. The position involves identifying risks and system impacts to develop mitigation plans and driving the implementation of automated solutions, including system rollout and process redesign. The Operations team at Shopee covers the entire operational end-to-end process, from when a buyer searches for a product to the moment they receive it. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when performance fluctuates. This role requires strong collaboration with various operational units to ensure smooth transitions and effective change management.

Shopee Express is seeking a proactive and hands-on Maintenance Engineer to ensure the reliability, efficiency, and availability of our logistics facilities and operational equipment. You will play a critical role in minimizing downtime, driving preventive maintenance programs, and supporting continuous improvement initiatives across our nationwide logistics network. This position requires a technical mindset to manage complex facility systems and a collaborative approach to work with operations teams to ensure seamless service delivery.

This role focuses on identifying and optimizing operational processes through the strategic application of automation and artificial intelligence. You will collaborate closely with cross-functional teams to analyze existing workflows, pinpoint inefficiencies, and define clear business objectives. The position involves designing, building, and deploying AI-enabled solutions that integrate seamlessly into daily operations. You will be responsible for the full lifecycle of these solutions, from initial testing and validation to user training and final rollout. Additionally, you will leverage SQL and analytical tools to measure the performance of implemented solutions and their impact on business metrics. You will act as a bridge between technical teams and business stakeholders, translating complex requirements into actionable technical plans. The role requires a strong ability to structure clear narratives for diverse audiences, ensuring that both technical and non-technical stakeholders understand the value of proposed changes. You will manage the integration of AI models and tools using APIs, scripts, and automation platforms to enhance operational efficiency. Continuous support for user adoption and troubleshooting will be essential to ensure the long-term success of the implemented solutions.