The Merchant Ops Analyst enables business growth on the Xendit platform by reviewing and processing merchant KYC profiles to ensure compliance with regulations and internal policies. The role involves assessing business use cases to determine merchant eligibility and supporting payment channel activations by coordinating with external partners and internal teams. The analyst collaborates with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently while ensuring a smooth end-to-end merchant experience. The position requires a strong understanding of payment flows, partner requirements, and regulatory considerations to contribute to continuous process improvements.
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The Commercial Director leads from the front with full P&L ownership, driving high-impact strategy and business planning. The role involves building powerful partnerships with General Managers of Distribution Partners to accelerate growth. Key duties include identifying market opportunities, designing and executing commercial initiatives, and managing volume and profit targets. The position requires aligning volume goals with country P&L, developing value chains with partners, and managing trade spending to ensure brand presence. The role also involves defining revenue management strategies, setting channel execution standards, and analyzing sales performance against targets using Nielsen reports.
Merchant Support provides customers with undivided attention and care, handling inquiries through various channels to solve customer needs. The role involves analyzing transaction status using operational tools, capturing customer insights for product improvement, and collaborating with departments to resolve issues. Candidates must be responsive, analytical, and able to work during Daylight time (8:00 AM – 8:00 PM Bangkok time/GMT+7).
This role involves supervising teams during fieldwork for accounting advisory engagements and other assurance activities across various industries in Thailand. Responsibilities include conducting research through data gathering and client interviews, developing client relationships, and contributing to the firm's knowledge base. The position requires aligning personal performance with stakeholder objectives and acting as a brand ambassador. Candidates must demonstrate the ability to work effectively in dynamic international and local environments, maintain positive working relationships, and possess strong communication skills in both Thai and English.
This role involves owning the overall Social Seller strategy and business overview, including market opportunity, seller segmentation, acquisition, retention, and growth initiatives. The position requires analyzing business performance to identify growth opportunities and risks, translating findings into actionable recommendations, and working closely with Sales, Operations, Marketing, and Product teams to execute initiatives. Additionally, the role acts as a key data and analytics partner for the Sales team, developing and maintaining dashboards covering key sales metrics like lead generation and seller acquisition. The candidate will also serve as the main project manager for high-priority strategic projects, defining objectives, scope, and success metrics while coordinating stakeholders across various functions.