The Sales Support Staff role supports AIG’s telemarketing sales and quality-control activities. Duties include reviewing and scoring call recordings, checking application forms, monitoring sales quality, documenting outcomes and action plans, reporting TSR mis-selling, supporting QA meetings and workshops, and ensuring compliance with the selling script and OIC regulations. The preferred qualification is a degree in Marketing, although it is not mandatory. The role seeks relevant telemarketing supervisory or QA experience, preferably in insurance direct marketing, but this is also not mandatory. Candidates also need stakeholder and client relationship management skills, ability to work in a team, understanding of the sales process, time-management skills, and flexibility to work flexible hours.


