Assistant Manager - Campaign Operation

This role leads the day-to-day execution and quality of Campaign Operations on the Makro PRO platform. The Assistant Manager coordinates campaign delivery across Web and App, owns operational standards and documentation, acts as the first-line escalation and technical liaison with the Tech team, and supports the Department Manager in developing the team and driving continuous process improvement. Responsibilities include leading end-to-end campaign set-up, planning daily workloads, acting as an escalation point, partnering with cross-functional teams, establishing SOPs, standardizing quality-control frameworks, and tracking team KPIs. The position requires a Bachelor's degree in a relevant field, 3-4 years of experience in Campaign Operations or E-commerce, advanced business-level English, data analysis skills, proficiency in Microsoft Office and CMS tools, and the ability to liaise with Tech teams.

Lead and coordinate end-to-end campaign set-up across Web & App, ensuring accurate, first-time-right, on-time go-live.

Plan and distribute daily workload across the team; safeguard pace and quality during peak campaign periods.

Act as the first-line escalation point for operational and platform issues before they reach the Department Manager.

Partner with Commercial, Marketing, Product, Tech, Design, 3P, and other cross-functional teams to align requirements, timelines, and execution plans.

Establish and maintain SOPs, operational handbooks, and set-up guidelines for campaign and content operations across Web & App.

Bachelor's degree in E-commerce, Marketing, Business Administration, Information Technology, Digital Marketing, Communication Arts, or related fields.

3-4 years in Campaign Operations or E-commerce, including experience as a senior specialist, team lead, or assistant manager.

Advanced, business-level command of English (verbal and written).

Data-analysis skills, with hands-on proficiency in Google Looker an advantage.

Proficiency in Microsoft Office (Excel, PowerPoint) and experienced in CMS / campaign management tools across Web & App.

Able to liaise with Tech / Dev teams — diagnosing issues, framing technical requirements, and escalating effectively.

Proven ability to build and maintain SOPs, handbooks, and operational guidelines.

Strong ownership, problem-solving, and stakeholder-management skills.

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