Customer Service Operations Specialist

This role focuses on delivering exceptional service to customers within a retail environment, ensuring high satisfaction levels through effective communication and problem-solving. You will serve as the primary point of contact for customers, providing expert advice and resolving inquiries to meet organizational goals. The position requires close collaboration with internal teams and external partners to ensure smooth operations and accurate service delivery.

You will manage key operational tasks such as overseeing payment counters and gift card distribution, ensuring all processes align with business strategies. Staying informed about sales promotions and maintaining accurate records of departmental income are essential duties. Additionally, you will ensure that service counters are well-equipped and organized to support efficient customer interactions.

• Provide service, advice, and problem-solving to customers in branch to satisfy customers and achieve organization objectives
• Coordinate with relevant functions internal and external branch to support the operations of customer service
• Responsible for each departmental operation, including payment service counters or gift card distribution to support the operations aligning with business plans
• Keep up to date with information related to sales promotion activities of branch to provide information to customers accurately
• Prepare and maintain equipment and facilitators around customer service counters to ensure effective operations
• Submit income from departmental distribution to ensure accuracy

• Vocational degree or bachelor’s degree in related field
• Minimum of 0-3 years of responsible experience in related field
• Possess strong communication skills, including English proficiency
• Demonstrate a professional and tidy personality
• Be responsible and patient in handling customer inquiries
• Have effective problem-solving skills
• Possess a service-oriented mindset and good human relations
• Be able to work in shifts