Operations Specialist (Bangkok Based – Relocation Provided)

Operations Specialist role at Agoda, based in Bangkok with relocation support, within the Strategic Partnerships department. The role processes and coordinates operational requests and projects supporting B2B partners (Managed and/or Self Serve) across sign-up, on-boarding, payouts, and the partner Knowledge Center, with specialization in contracting, payments, system administration, or partner experience. Responsibilities include handling inbound tickets, driving medium-sized process improvement projects, coordinating with Legal, Privacy, Fraud, Finance and Accounts Payables, maintaining SLAs, and providing peer training.

Requirements include 3+ years of experience in Global Operations, strong analytical and project leadership skills, fluency in English, and the ability to manage multiple projects in a fast-paced environment. Nice-to-haves include SQL/MySQL knowledge, CRM/ticketing system experience, and a legal or commercial background.

Handle inbound operations tickets from Commercial teams, Partners, and internal stakeholders

Drive medium-sized projects to improve efficiency, quality, and partner experience

Coordinate with Legal, Privacy, Fraud, Finance, and Accounts Payables for contractual and financial facilitation

Maintain high service levels according to set SLAs and document processes for commercial and operational teams

Provide peer training and support to newly onboarded team members

3+ years' experience in Global Operations with operational mindset and cross-functional initiative leadership

Strong analytical skills, attention to detail, and critical thinking ability

Able to manage multiple competing projects to deadlines in a fast-paced, ambiguous environment

Fluent in spoken and written English with excellent communication and stakeholder management skills

Independent, self-motivated, proactive owner with high integrity and customer service ethos