Tenant Relations Specialist - Central Pattana

This role focuses on managing tenant relationships to drive retail revenue and operational efficiency. You will serve as the primary point of contact for retailers, ensuring their needs are met and aligning their operations with company standards. The position requires analyzing tenant feedback to improve service quality and support business goals through effective communication and strategic support.

You will work closely with the tenant relations team to build strong partnerships with retailers. This involves providing expert advice on shop concepts, merchandising, and sales strategies to enhance their performance. Additionally, you will coordinate with various departments to ensure seamless operations and address any operational matters that may arise.

• Liaise with tenants to serve as the primary point of contact for daily relationship management
• Build and maintain strong partnerships between tenants and the property management team
• Provide critical operational information to tenants to ensure compliance with service and product standards
• Advise tenants on shop concepts, visual merchandising, and sales strategies to optimize performance
• Analyze tenant satisfaction surveys to identify improvement areas and operational gaps
• Perform additional duties as assigned to support the facility's objectives

• Bachelor’s degree in a relevant field
• 0-3 years of experience in property management or tenant relations
• Strong understanding of business administration and property management principles
• Excellent verbal and written communication skills
• Proven ability to build and maintain positive human relations
• Proficiency in using computer systems for documentation and reporting
• Strong coordination and organizational skills

• Experience in retail management or customer service
• Knowledge of commercial real estate operations
• Ability to work independently and manage multiple priorities effectively