Inbound Lead, Wangnoi - Operations

The Inbound Lead at Shopee's Wangnoi operations in Bangkok manages overall inbound activities for the warehouse, ensuring shipments arrive on time and meet SLA and KPI targets. Responsibilities include planning manpower for campaigns, monitoring internal procedures, analyzing data to improve inbound performance, coordinating with the WMS team on system improvements, and managing team productivity, training, and development.

The role requires a Bachelor's degree in Logistics Management, Supply Chain, or a related field, plus at least 5 years of progressive experience managing a B2C fulfillment operation, preferably in e-commerce. Candidates must have strong inbound experience, leadership capabilities, WMS knowledge, strong analytical skills, proficiency in Microsoft Excel, and effective written and oral English communication.

Manage, plan, and organize overall Inbound activities

Manage the team to achieve contractual and Business Plan KPI targets

Plan manpower to support all campaigns and ensure SLA compliance

Analyze data to improve Inbound performance and coordinate with WMS team on system improvements

Manage, coach, mentor, and develop team members including training needs and personnel actions

Bachelor's Degree or higher in Logistic Management, Supply Chain, or related field

5 years of progressive experience managing a B2C fulfillment operation (e-commerce highly preferred)

Strong experience in Inbound area and WMS systems

Strong analytical skills and proficiency with Microsoft Excel

Effective written and oral English communication skills