Senior E-Key Account Manager

L'Oréal is hiring a Senior E-Key Account Manager in Bangkok to lead the commercial strategy and operations for TikTok Shop. The role drives full-funnel social commerce growth, including live shopping, creator partnerships, and algorithmic trends, while partnering with brand marketing, supply chain, and customer care teams.

The position requires proven expertise in social commerce activation, digital account management, negotiation, digital shelf management, and translating performance metrics into commercial decisions. It is a permanent, full-time role within the E-Commerce and Digital Marketing professional field.

Build and execute the annual Joint Business Plan with TikTok, establishing ambitious commercial targets and operational roadmaps

Accelerate live streaming and social commerce sales, steering daily shop operations, campaign mechanics, and product assortment

Partner with brand marketing and advocacy teams to coordinate creator activations and media spend, converting engagement into revenue

Direct end-to-end operational execution with supply chain and customer care, maintaining product availability and high service metrics during peak shopping events

Social Commerce Activation: Proven track record developing and executing sales strategies across social commerce platforms and live shopping formats

Account Management: Expertise in managing high-growth digital accounts, building collaborative commercial partnerships, and steering joint business roadmaps

Negotiation: Strong capability to secure commercial terms, manage joint promotional investments, and align mutual growth targets

Digital Shelf Management: In-depth capability in catalogue optimisation, algorithmic discovery, inventory forecasting, and conversion on marketplace ecosystems

Digital, E-Com & Media Performance Management: Sharp ability to translate real-time sales metrics, traffic patterns, and ROAS into commercial decisions