Senior Key Account Manager - Department Store

L'Oréal is hiring a Senior Key Account Manager for its Department Store channel in Bangkok, Thailand. Reporting to the Commercial Director, the role owns the commercial partnership with Central Department Store, leading Joint Business Planning, retail animations, and omnichannel execution while managing account P&L, forecasts, and sell-out performance.

The position requires proven experience in joint business plan design, key account management with major department stores, commercial negotiation, category growth management, and P&L/trade spend analysis. The role is permanent, full-time, and based in Bangkok.

Lead the annual Joint Business Planning (JJB) cycle with Central Department Store buyers, aligning trade terms, commercial budgets, and mutual growth priorities

Drive retail animations and promotional calendars, partnering with retail design teams to guarantee high-impact execution across department store doors

Monitor account P&L, sales forecasts, inventory cover, and sell-out data to capture commercial opportunities and resolve stock bottlenecks quickly

Coordinate transversally with Brand Marketing, Supply Chain, and Retail Education teams to deliver seamless new launches and consistent consumer touchpoints

Proven track record co-building and executing strategic joint business plans with major department stores or key retail accounts

Proven capability in managing high-stakes retail relationships, establishing commercial trust, and delivering sustainable revenue growth

Skilled in commercial agreements, annual trading terms, and space negotiations to secure mutually beneficial outcomes

Strong ability to identify category levers, optimise product assortments, and drive retail sell-out

Sound command of account P&L management, trade spend optimisation, promotional ROI analysis, and demand forecasting