Senior eCommerce Key Account Manager

The Senior eCommerce Key Account Manager leads commercial strategy and digital acceleration for key pure-play and omnichannel e-retail accounts across L'Oréal's brand portfolio. The role reports to the Head of eCommerce and owns joint business planning and P&L management, including negotiations, digital shelf optimization, media alignment, forecasting, inventory allocation, and promotional ROI analysis.

The successful candidate needs strategic negotiation strength, commercial discipline, and deep knowledge of digital retail. Relevant expertise includes leading high-stakes agreements, optimizing brand representation and traffic conversion, managing customer P&Ls and promotional budgets, and collaborating with media, supply, and brand marketing teams. Professional working English is required, including presentation of strategic growth plans to regional stakeholders.

• Lead commercial strategy and digital acceleration for key pure-play and omnichannel e-retail accounts across the brand portfolio.
• Own joint business planning and top-to-bottom P&L management to expand market share.
• Negotiate annual commercial terms, trade plans, and promotional calendars with key digital accounts.
• Optimize digital shelf visibility, ratings, reviews, and stock availability across major pure players.
• Manage commercial forecasts, inventory allocations, promotional ROI analyses, and alignment of media and marketing budgets with commercial targets.

• Demonstrated success leading high-stake commercial agreements and joint business plans with major online platforms.
• Expertise in brand representation, traffic conversion, and retail media across pure players and e-retailers.
• Experience managing customer P&Ls, promotional budgets, profitability levers, and revenue growth.
• Ability to coordinate media, supply, and brand marketing teams toward shared commercial milestones.
• Professional working proficiency in English, including presenting strategic growth plans to regional stakeholders.

Applications are submitted through L'Oréal's official careers website. L'Oréal provides an AI Charter describing its use of artificial intelligence during recruitment.