Associate Director - Commercial Digital

This Associate Director role focuses on Retail & Marketplace eCommerce Business Strategy & Growth for Makro PRO. The position involves leading end-to-end strategies for first-party and third-party business models to drive GMV, revenue, and profitability. The role also encompasses Customer Experience & Conversion Optimization, operational excellence initiatives, and team leadership. Key duties include analyzing business data, managing cross-functional projects, and mentoring leaders to improve stakeholder management and execution capabilities.

Lead end-to-end strategy for Retail eCommerce and Marketplace business models

Develop commercial strategies to drive GMV, revenue, and profitability

Identify new business opportunities and market trends

Monitor business performance and recommend improvement actions

Collaborate with Sales, Marketing, Merchandising, and Operations teams

Own the end-to-end customer experience strategy across all touchpoints

Drive operational excellence initiatives across fulfillment centers and delivery networks

Lead cross-functional projects involving supply chain, logistics, and technology

Analyze business data to identify opportunities and risks

Coach and mentor leaders to strengthen strategic thinking and execution excellence

Minimum 10+years of experience in e-commerce or marketplace businesses

At least 5 years in a leadership role

Proven track record of leading high-performing commercial and operational teams

Demonstrated experience driving operational excellence and large-scale transformation initiatives

Strong analytical and problem-solving skills with proficiency in data-driven decision-making

Excellent communication, presentation, and stakeholder management skills