Senior Manager - Commercial and Innovation

The Senior Manager - Commercial and Innovation supports commercial decisions and innovation across the Club and Minor Vacations, with emphasis on technology, digital marketing, customer experience, partner programs, and operational efficiency. The role leads continuous improvement initiatives, technology and data systems, reporting, budgeting, recruiting, coaching, quality assurance, and alignment with MINOR departments and external partners.

The posting requires at least three years of BPO, call center, contact center, or general management experience. It also seeks leadership and analytical capabilities, financial and staffing knowledge, recruiting and training experience, account or business growth experience, mentoring and relationship-building skills, negotiation and communication skills, and advanced Microsoft Excel; Salesforce CRM is preferred.

Support commercial decisions and innovation across the Club and Minor Vacations.

Lead continuous improvement in commercial projects, customer experience, technology, digital marketing, and operational efficiency.

Develop budgets, KPIs, reporting, systems, processes, and data flows.

Manage recruiting, training, coaching, staffing, quality assurance, and team performance.

Develop technology, data reports, partnerships, and compliance processes while aligning with MINOR departments.

Minimum 3 years of BPO, call center, contact center, or general management experience.

Strong understanding of technology options for digitizing the owner experience, including ancillary options and partner programs.

Leadership, analytical, financial statement analysis, staffing, and scheduling skills.

Experience developing recruiting and training programs and managing profitable, satisfied accounts or relevant accounts.

Advanced Microsoft Excel skills; Salesforce CRM preferred.