Operations Processor I

AIG is hiring an Operations Processor I in Bangkok to support general insurance policy administration. The role manages end-to-end policy servicing activities including issuance, renewals, endorsements, cancellations, premium bookings, and documentation, while partnering with Underwriting, Distribution, Finance, and other internal stakeholders. The position also supports process improvement, data quality, and compliance with service standards.

Candidates need 1-3 years of experience in general insurance operations or policy administration, familiarity with SLA/KPI-driven environments, strong attention to detail, and proficiency in Microsoft Office. Thai and intermediate-level English are required.

Manage end-to-end policy administration activities, including policy issuance, renewals, endorsements, cancellations, and other policy servicing requests

Ensure timely and accurate processing of policy transactions, premium bookings, policy records, and documentation in accordance with service standards and operational procedures

Partner with Underwriting, Distribution, Finance, and other business teams to support efficient policy servicing and customer experience

Maintain accurate and up-to-date policy and customer information across relevant systems and platforms

Support process improvement initiatives and identify opportunities to enhance operational efficiency, service quality, and customer experience

1-3 years of experience in General Insurance, preferably in Operations, Policy Administration, Policy Servicing, or Customer Service

Experience handling policy issuance, endorsements, renewals, cancellations, and related policy servicing activities

Familiarity with SLA- or KPI-driven environments and quality control processes

Proficiency in Microsoft Office applications, particularly Excel and Word

Proficiency in Thai and intermediate-level English