Head of Auto Claims

The Head of Auto Claims reports to the Thailand Country Claims Manager and is responsible for delivering the Auto Claims strategy, team performance, budget, and talent management. The role leads claims teams and manages relationships with profit centres, the regional office, distribution channels, and business partners.

The position designs and implements Auto Claims strategies aligned with global and international claims, country business plans, claims workflow and systems, service performance, regulatory requirements, and risk policies. It also manages people management, reporting, operational efficiency, and control of total claims costs.

Deliver the Auto Claims strategy and manage team performance, budget, and talent.

Manage relationships and operational links with profit centres, the regional office, distribution channels, and business partners.

Design and implement Auto Claims strategies aligned with global and international claims, country business plans, and priorities.

Manage resources, staff competency, claims workflow, service performance, and team efficiency.

Control total claims costs, prepare claims management reports, and ensure regulatory and policy compliance.

Bachelor’s degree or above in a related field.

Extensive experience in claims management.

Excellent problem-solving and analytical skills.

Excellent verbal and written communication skills.

Excellent leadership and interpersonal skills, with well-developed negotiation, people-management, and influencing skills.