You will be responsible for providing advanced technical support for critical enterprise applications within the KBank ecosystem, including MDP, EBAN, DIH, and ENHD. Your role involves monitoring system operations, analyzing complex incidents, and coordinating with development and infrastructure teams to ensure high availability and performance. You will also manage ServiceNow tickets, maintain technical documentation, and implement proactive measures to prevent recurring operational issues. This position requires a strong focus on root cause analysis and effective collaboration across cross-functional teams to resolve production incidents within defined service levels. You will handle operational activities for VPN services and other infrastructure-related systems while adhering to strict security standards and service management processes. The role emphasizes continuous improvement of support workflows and operational efficiency to maintain business continuity.

This role focuses on gathering and analyzing business requirements to drive successful project delivery within the banking sector. You will be responsible for documenting detailed business requirements and conducting gap analyses to identify discrepancies between current systems and business needs. The position involves close collaboration with delivery and project managers to ensure project plans are accurate and that all business deliverables are completed on schedule. You will also work directly with technical teams to oversee the design, testing, and deployment phases of projects, ensuring high-quality results with minimal supervision. The ideal candidate will support the organization by bridging the gap between business stakeholders and technical implementation teams. You will play a key role in the end-to-end delivery lifecycle, from initial requirement gathering to final system deployment. This position requires a high level of autonomy and the ability to produce professional deliverables without constant oversight. You will contribute to maintaining the organization's high standards by ensuring all technical solutions align with business objectives.