You will serve as a Level 2 and Level 3 Application Managed Services (AMS) support specialist, bridging the gap between business teams, client IT, and application teams. Your primary focus will be on troubleshooting medium to complex production incidents, performing root cause analysis, and delivering permanent fixes to ensure compliance with Service Level Agreements (SLA). You will also lead discussions on solution design for enhancements, perform effort estimations, and oversee the end-to-end delivery of these improvements. Additionally, you will maintain comprehensive documentation, participate in Continuous Improvement initiatives, and support business development efforts by contributing to proposals and presentations. As a leader, you will mentor junior team members and uphold Deloitte's high standards of integrity and client service. This role requires a strong commitment to stakeholder engagement and effective communication. You will work within a diverse team environment to solve complex business problems and drive value across various industries. The position demands flexibility to adapt to different delivery methodologies, including traditional waterfall and Agile approaches, and the ability to work on both cloud and on-premise platforms. You will be expected to take ownership of your performance, demonstrate accountability, and actively contribute to the team's strategic goals.